Useful contacts
Emergency and Out of Hours contacts
Call 999 if
- Violence is being used or threatened
- There is a danger to life
- A crime is in progress
- There has been a road accident where people are injured
- There has been an accident that has affected traffic
Police, crime and safety services
- 101 - a 24 hour number to contact the Police about community safety issues including anti-social behaviour, dangerous driving, drunken and rowdy behaviour and non-emergency crimes
- 0800 1111 Childline
- 0800 555 111 Crimestoppers - report information about any crime and you don't have to give your name or details
- 0808 178 1641 Victim Support - South East region
- 0808 200 0247 Domestic Violence Helpline
- 116 123 Samaritans - Southampton and district branch
- 023 8063 6313 Southampton Rape Crisis
Health and medical services
- NHS 111 - a 24 hour service to get fast medical help when it's not a 999 emergency and if you are unsure whether to visit A&E. Calls are free from landlines and mobiles
- 023 8077 7222 Southampton General Hospital (Tremona Road) - with A&E
- 023 8063 4288 Royal South Hants Hospital (Brintons Terrace) - with Minor Injuries Unit
- 023 8033 4977 Solent Mind
- 0300 5000 927 Rethink - mental illness advice and support
- 0800 3265 559 OK Rehab - drug and alcohol rehabilitation
Household emergencies
- 0800 111 999 National Gas Emergency Service - Reporting a Gas Leak
- 0330 303 0368 Southern Water - Water supply emergencies
- 0800 072 7282 SSE Power Distribution - Power cuts or electricity emergency
- 0800 80 70 60 The Environment Agency - information about flooding
Council services
- 023 8023 3344 Out of hours emergency number to contact Emergency Planning, Community Alarm, Community Care Services, Children's and Adult Services, Highways, Environmental Health, Trees and emergency work to council homes
- 023 8083 3000 Main Switchboard - available:
- Monday: 8.30am to 5pm
- Tuesday: 8.30am to 5pm
- Wednesday: 9am to 5pm
- Thursday: 8.30am to 5pm
- Friday: 8.30am to 4.30pm
- Closed bank holidays
- Report abandoned vehicles, damaged bus shelters, graffiti, potholes, refuse issues, street lighting problems, unsafe roads and pavements as well as repairs needed to council homes
Housing services
- 01794 500030 Aster Communities
- 0800 389 3576 Hyde Housing
- 023 8354 5500 Octavia Housing
- 0300 123 1567 Radian Housing
- 0800 011 6420 Stonewater Housing
- 01403 226 000 Saxon Weald
- 0300 303 1064 Southern Housing Group
- 0800 783 7837 Sovereign Housing
- 023 8063 4596 Society of St James
- 023 8083 4919 Tenants Information Line
Finance and benefits support
- 0800 169 6565 Age UK Advice phone line
- 0300 330 2166 Citizens Advice Bureau
- 023 8083 3009 (Option 2) Council Tax advice
- 0345 606 0234 Jobcentre Plus and Department of Work and Pensions
- 0300 500 5000 Money Advice Service
- 0808 808 4000 National Debt Line
- 023 8022 4224 No Limits (Under 26)
- 023 8083 3000 Welfare Rights and Money Advice
- 023 8043 1435 Southampton Advice and Representation Centre (SARC)
- 0800 328 5644 Universal Credit
Other services
- 023 8064 4000 Hampshire Fire and Rescue
- 0800 33 66 99 Home Heat Helpline
- 0808 800 2222 Family Lives (formerly Parentline)
