|Why was my waste not collected?
||What does this mean?
||What should I do?
|Bin contains the wrong items/is contaminated
||Check you are using the correct bin and not using the bins for items which cannot be collected by the council, like rubble or clinical waste.
||Remove contamination and we will collect on the next scheduled collection day.
|Bin too heavy
||For health and safety reasons, the bin must be easily and safely manoeuvrable by one person. A bin can become too heavy when waste gets wet, overly compacted or contains heavier items, like rubble or lots of food.
||Remove the items making your bin too heavy and we will collect on the next scheduled collection day.
|Bin not out
||Bins need to be put out on the boundary of your property by 6:30am on your collection day.
||We will empty your bin on the next scheduled collection day if put out correctly.
|Waste is stuck
||The waste in the bin jammed and so the crew were unable to empty your bin.
||Please loosen the waste and put your bin out on your next scheduled collection day.
|Excess household waste
||Sacks left around your bin are classed as excess waste and will not be collected.
||Please either place the waste in your bin for your next scheduled collection day or take it to one of the local recycling centres.
|Black sacks with your garden waste
||As per the terms and conditions of the service, sacks of garden waste out with your normal garden waste bin is known as side waste and so will not be taken.
||Please empty the sacks into your garden waste bin and leave out at your next garden waste collection day.
||Our collection crew found your bin was too damaged to be manoeuvred safely. A replacement has been ordered for you and will be delivered as soon as possible.
||Please bag your household waste until your new bin arrives. Recycling must be in clear bags.
|Road or property access blocked
||Roads or entrances can be blocked by vehicles or obstructions, gates being locked, road works so we can't get to your bin.
||Please leave your bin out and we will return within 48 hours
|Wrong bin out for collection
||Your collection crew have reported that the wrong bin was out for collection, like a general waste bin out on recycling week.
||Please check your waste collection calendar and place the right bin out on the scheduled day.
||We may have accidentally missed your bin.
||Please report your missed bin online within 48 hours of your scheduled collection day.