Due to essential maintenance, our website will be temporarily unavailable from 5pm on Sunday 19 January. We apologise for any inconvenience.
Managing the local environment policy and customer charter
We know that having a clean and attractive neighbourhood is important to you. That is why we are working hard to give you a quality service.
This charter and policy has been developed to inform residents about the services we provide and outlines what we expect you to do.
The policy also provides a framework of enforcement action that we can use when things go wrong.