The Trading Standards Service will not give civil advice either on the telephone or by email.  

If you require advice or wish to report an incident to the Trading Standards Service, please call the Citizens Advice consumer helpline 0345 404 0506, or visit Citizens Advice.  You will receive appropriate advice, and information will be forwarded to the relevant Trading Standards Services.

Contact Trading Standards

Trading Standards Service
Civic Centre
Southampton
SO14 7LY

Via Citizens Advice Consumer Helpline: 0345 404 0506 or visit: Citizens Advice

See also: Things Trading Standards cannot help with