We deal with complaints about goods and services bought in England and Wales, providing the purchase price is below that of the small claims court which is currently £10,000.

If you have an issue that you would like to bring to our attention, please first contact Citizens Advice on 03454 040506 or visit their website Advice Guide self help from citizens advice.

Trading Standards

We assist residents of Southampton who have already sought advice from citizens advice and whose dispute is based upon law relating to:

a) contracts between businesses and consumers for goods and services under the law of England and Wales, and
b) contracts where the value is lower than the small claims procedure limit of the County Court

The subject matter must also clearly relate to the Trading Standards Regulatory role.

What can Trading Standards not help with?

Goods purchased in EU outside but outside of the UK

For goods purchased in EU outside but outside of the UK please visit UK European Consumer Centre for advice.

Approved businesses

All the businesses on the Buy With Confidence website have been vetted and approved by Trading Standards to ensure they operate in a legal, fair and honest way.

Contact Trading Standards

Email: trading.standards@southampton.gov.uk or write to

Trading Standards Service
Civic Centre
Southampton
SO14 7LY