Southampton City Council

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Private hire operators

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What is a Private Hire Operator's Licence?

Private hire operator's licences are required by individuals or firms taking bookings for the hire of private hire vehicles. The law requires that operators must be licensed by the same authority licensing the vehicles and drivers working within their control.

Private hire vehicles may only be pre-booked, and may not be hailed in the street or stand and ply for hire. Their fares are not regulated by the city council, and must be the subject of agreement between passenger and driver before a journey commences. They may only be driven by the holder of a private hire driver's licence issued by the city council.

The licence conditions require the front doors of licensed private hire vehicles to to be clearly marked with a sign indicating that the vehicle is licensed and bearing the name and telephone number of the operator. The vehicle also has a white and blue licence plate on the rear, the details of which are reproduced on a sticker in the windscreen. No Southampton licensed private hire vehicle may have a roof sign of any description and must be of a colour other than white.

How do I apply for a licence?

An application form can be found below. You are strongly advised to seek the advice of the licensing team before completing the application form.

A form for notification of the change of address of an existing licence holder can be found below - please note that the operator's licence cannot be transferred; a new application must be made if the operating address changes.

Copies of the private hire operator policy and conditions and the 1970 byelaw for hackney carriages and motor vehicles let for hire are available below.

Contact the Licensing Team

If you need to contact us by email, 'phone or post, please do so using the details below.

Opening hours

Members of the licensing team will normally be available at Southbrook Rise, 4-8 Millbrook Road East, Southampton SO15 1YG, to assist personal callers on weekdays between 09:00 and 12:00 and between 14:00 and 16:00. We may be available at other times by prior appointment.

Please note that the addresses and numbers given below should only be used for communication with the Licensing Team.

Downloadable documents

Icon Name of file Size Download time
PDF document PH operator application 60 KB 0secs @ 2Mbps
Microsoft Word document HC and PH change of address 70 KB 0secs @ 2Mbps
PDF document HC and PH change of address pdf 31 KB 0secs @ 2Mbps
PDF document PHO policy and conditions 82 KB 0secs @ 2Mbps
PDF document Byelaw 43 - Hackney Carriages and Motor Vehicles Let for Hire 1970 70 KB 0secs @ 2Mbps
Link to download Adobe Acrobat if required

Contact information

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