Frequently asked questions

No – but please make sure you notify us of any changes in circumstances or bank details

No – the current application will remain valid for the duration of the current rating list – through to 01/04/2015.

Please note however you must inform us of any changes in circumstances that might invalidate your eligibility.

Please check with the business rates office if you have any query regarding your payments, some payments can be delayed in reaching your account.

To date we are not able to send bills electronically.

The business rates office can advise you on the charges payable on a property

You can complete the notification form and send it to the business rates office or telephone.

All business rates collected are sent to central government for distribution to local authorities.

You can view your rateable value on line @ www.voa.gov.uk

Details regarding appeals against your rateable value can be found on the Valuation website. Please use the link at the bottom of the page.

Liability lies with the individual or company that has beneficial occupation of the premises

Please refer to the section on Small Business Rate Relief. The link can be found in the navigation to the left.

Please refer to the section on Small Business Rate Relief. The link can be found in the navigation to the left.

Please refer to the section on Small Business Rate Relief. The link can be found in the navigation to the left.

Please contact the business rates office if you have any concerns regarding your ability to pay

Summons are issued as part of the recovery process – please contact the office to discuss a payment arrangement

No

No

A Liability Order is issued by the Magistrates Court confirming liability for the debt – this enable the council to pursue the debt further

You should contact the bailiff’s office

Direct payments will not be refused – however any remaining bailiff costs will remain payable to the bailiff

All costs incurred during the recovery of debts process have to be paid

Please refer to the 'How is my bill calculated?' section.

Please see the Empty Property Rates section for changes to the legislation regarding charges