Last updated: 2 April 2020
Unfortunately, during these difficult times there are many COVID-19 scams circulating, targeting the most vulnerable in our communities. Be aware these scams will try to con you out of money. They may be received by post, email, telephone, text or face to face.
We urge people not to click on the links or attachments in suspicious emails, and never respond to unsolicited messages, texts and calls that ask for personal or financial details. Please be aware of anyone selling or advertising coronavirus kits and cures. Do not respond to these. It’s ok to reject, refuse or ignore any requests. Only criminals will try to rush or panic you. Take your time to discuss what is being asked of you with friends or family.
The police, or your bank, will never ask you to withdraw money or transfer it to a different account. They will never ask you to reveal your full banking password or PIN.
The Government has only sent one text message to the public regarding new rules about staying at home to prevent the spread of COVID-19. Any others claiming to be from UK Government are false.
Criminals are able to use spoofing technology to send texts and emails impersonating organisations that you know and trust. We would remind anyone who receives an unexpected text or email asking for personal or financial details not click on the links or attachments.
Before you respond to any offer, please remember the Take Five protection advice
- Stop: Don’t be pressurised into sending off money immediately to someone you don’t even know.
- Think: How likely is it that I’ve specially been chosen? Millions of people have probably received the same offer.
- Think again: Always read the offer carefully. Speak to family or friends or seek advice.
How to report scams
Reporting to Action Fraud can be done online or by calling 0300 123 2040.
Latest scam advice
For the latest advice on COVID-19 scams and fraud protection, please visit Citizens Advice, Trading Standards or the Action Fraud websites.