Advice for residents

Guidance from the Government 

Last updated: 23 March 2020

The Government has released new guidance on staying at home and away from others. Anyone can spread the virus.

Stay at home

  • Only go outside for food, health reasons or essential work
  • Stay two metres (six feet) away from other people
  • Wash your hands as soon as you get home

Find out more about the Government's guidance

The Government is continually releasing new and updated guidance. Please see the UK government response, travel advice and coronavirus action plan for the latest information.


Health advice from the NHS 

Last updated: 23 March 2020

See the NHS website for important advice to slow the spread of almost any germs, including coronavirus. You can also watch the "Catch It, Bin It, Kill It" video.

Self-isolation guidance for households with possible coronavirus infection

Read the NHS advice about staying at home including how long to stay at home if you have symptoms and what other people should do if they live with you.


Public safety 

Last updated: 27 March 2020

The government has given local police new powers to ensure people stay safe during the pandemic. These may be used to make sure people are only outside for essential reasons and properly practicing social distancing.

We are in this together, and everybody has a role to play by following government advice. Police will engage, explain the circumstances and encourage you to do the right thing by complying. Officers will apply their discretion and ask questions about why you are outdoors. You will be instructed to go home if you do not have a good reason for being outdoors.

If considered necessary, they may take enforcement action if you are putting others at risk.

Mass gatherings of people can be reported via the Hampshire Police website.


Avoiding COVID-19 scams 

Last updated: 2 April 2020

Unfortunately, during these difficult times there are many COVID-19 scams circulating, targeting the most vulnerable in our communities. Be aware these scams will try to con you out of money. They may be received by post, email, telephone, text or face to face.

We urge people not to click on the links or attachments in suspicious emails, and never respond to unsolicited messages, texts and calls that ask for personal or financial details. Please be aware of anyone selling or advertising coronavirus kits and cures. Do not respond to these. It’s ok to reject, refuse or ignore any requests. Only criminals will try to rush or panic you. Take your time to discuss what is being asked of you with friends or family.

The police, or your bank, will never ask you to withdraw money or transfer it to a different account. They will never ask you to reveal your full banking password or PIN.

Important notice

The Government has only sent one text message to the public regarding new rules about staying at home to prevent the spread of COVID-19. Any others claiming to be from UK Government are false.

Criminals are able to use spoofing technology to send texts and emails impersonating organisations that you know and trust. We would remind anyone who receives an unexpected text or email asking for personal or financial details not click on the links or attachments.

Before you respond to any offer, please remember the Take Five protection advice

  • Stop: Don’t be pressurised into sending off money immediately to someone you don’t even know.
  • Think: How likely is it that I’ve specially been chosen? Millions of people have probably received the same offer.
  • Think again: Always read the offer carefully. Speak to family or friends or seek advice.

How to report scams

Reporting to Action Fraud can be done online or by calling 0300 123 2040.

Latest scam advice

For the latest advice on COVID-19 scams and fraud protection, please visit Citizens Advice, Trading Standards or the Action Fraud websites.