I need help

Helping residents most in need

Last updated: 27 July 2020

We are working closely with our partners and community and voluntary groups all over the city. We want to make sure we are able to provide help to those who most need it.

If you need more help and support, please consider the options below. If you are looking for ways to help out others, please see how you can help.

How can I get help?  

Our COVID-19 resident’s helpline 023 8083 4800, is open Monday to Friday, 9am to 5pm for practical support and information, or, you can fill in the online form.

Community support request

If you live outside of Southampton, you can contact Hantshelp4vulnerable on 0333 370 4000. This line is currently open from 9am-5pm, weekdays, and 9am to 4.30pm on Fridays (as of 01 August 2020).

If you need medical help, call the NHS on 111. If it is a medical emergency, call 999.

Find local help

Southampton Voluntary Services has put together a database of Community Links for support during COVID-19 where you can search for help, guidance and services on a variety of topics by postcode. This is continuously updated.

Love Southampton, an initiative of local churches and organisations are also bringing people together for the good of our city and helping those impacted by the Coronavirus outbreak.


Other forms of support  

If you’re experiencing financial difficulty, or would like some specialist advice, you can access information and support via:

You may also find it useful to see how we are supporting vulnerable people and how to stay well at home.


Keeping safe  

It is vital that if you are giving, or receiving help, you take precautions to ensure your safety and those of others.

We urge all volunteers to adhere to government’s guidance on how to volunteer safely. For advice and tips, take a look at these videos created by Southampton Voluntary Service.

If you are receiving help, you should follow the Government’s social distancing and hygiene guidance. Do not let anyone into your home, unless you have confirmation that they are a registered professional or representative of a recognised Voluntary / Community sector organisation. Be cautious and curious and ask volunteers for proof of ID. You may also be interested in our advice on avoiding Covid-19 scams.

You can keep up to date with the latest government guidance.

If you’re worried you have Coronavirus, follow the NHS advice.