Last updated: 27 April 2020
Work and pay: We understand people having to self-isolate may have concerns about whether they will get paid while they are away from work. Here is the government advice on what you need to discuss with your employer. Statutory sick pay and other financial support is available.
Mortgages and credit cards: Three-month mortgage holidays and credit card forbearance will be available for those who are struggling. Contact your bank to discuss.
Gas and electric pre-pay meters: If you are having problems topping up due to social isolation or having financial difficulties please contact your utility provider. If you are not sure who your supplier, use Find My Supplier.
Help with housing costs (rent and council tax): If you are struggling to pay your rent, please contact your landlord urgently. There is also information further up this page on the council tax hardship scheme and information below on claiming benefits.
Water bills: Southern Water has expanded the support available for customers during the current pandemic. This includes three-month payment breaks for any customer impacted by the virus, automatic renewal of support tariffs so customers don’t need to worry about reapplying, and accepting referrals to its priority services register from councils, emergency services and Citizens Advice. The best way to contact Southern Water is via email or through its website.
If you are worried about money or are struggling now, please read our full update on coronavirus and benefits.