Struggling to pay for rent and housing costs

Last updated: 30 March 2020

If you are struggling to pay your rent or related housing costs, please do get in touch with us to discuss how we can support you.

Paying your rent  

If you are struggling to pay your rent, please contact your caseworker during office hours Monday to Friday. Our friendly team can talk you through options including setting up a payment plan.

Our caseworkers are linked to people by surname. You can find your caseworker contact from the list below:

If your surname starts with:

Name
Number to call
A or the letter B going from Ba to Bm
023 8091 5922 or 07464494282
B going from Bn to Bz and the letter C from Ca to Cm
023 8091 5903 or 07467002884
Cn going to Cz, the letter D or E
023 8083 4588 or 07467002877
F, G or the letters Ha to Hm
023 8083 3516 or 07500127810
Hn to Hz, I, J and K
023 8083 2627 or 07467002881
L, Ma to Mm
023 8091 5908 or 07500105739
Mn to Mz, and N
023 8091 5906 or 07500105835
O or P
023 8091 5901 or 07467002861
Q
023 8083 2627 or 07467002881
R
023 8091 5901 or 07467002861
S
023 8091 7665 or 07467002846
T
023 8091 5906 or 07500105835
U
023 8083 2627 or 07467002881
V
023 8091 5906 or 07500105835
W starting with Wa going up to Wm
023 8091 5912 or 07467002862
W starting with Wm going up to Wz
023 8091 5906 or 07500105835
X, Y or Z
023 8083 2627 or 07467002881


Paying for housing repairs that you are responsible for  

If you are struggling to pay for housing repairs that you are responsible for then please call 023 8083 3044 or 07717424805.


Paying arrears if you are a former tenant  

If you are a former tenant and struggling to pay arrears then please contact a member of the team on either 023 8083 3044 or 07717424805. We can talk you through your options including setting up a payment plan.


Making leasehold payments  

If you are struggling to make leasehold payments then please contact a member of the team on either

  • T:023 8083 2374
  • T:023 8091 5923
  • T:023 8083 2452

or via the following mobile numbers

  • M:07500608024
  • M:07500835906
  • M:07500786104.

We can talk you through your options including setting up a payment plan.


Concerns or questions about going to court for housing arrears  

If you are concerned about or have a query about going to court for housing arrears, please contact the team on Mondays to Thursdays on

  • T:023 8091 5909 or 023 8091 7651

or via the following mobile numbers 

  • M: 07342717534 or 07385025312