Frequently asked questions

Where can I get a coronavirus test in Southampton?

Anyone with one or more of the coronavirus symptoms should self-isolate and book a free test. There are several walk-through testing sites across Southampton that you can attend by booking an appointment. Home testing kits are also available. Find out more about getting tested for coronavirus in Southampton.

Are there any changes to parking?

Please be aware that permit parking and Pay & Display parking restrictions are still in place, so we recommend that you continue to check the restrictions when you park. Enforcement is expected to carry on as usual throughout the national lockdown that started on 5 November 2020.

However, we are aware that the national restrictions mean some residents may wish to park near their home but do not currently have the required parking permit for their zone. We have made temporary parking permits available for those that need them, even if they are not usually eligible for a permit: apply for a parking permit.

What if I'm isolating but I need to move my car/vehicle?

We know that some residents who have a confirmed COVID-19 case or have been advised to isolate may be concerned about how to move their vehicle.

The legislation for "self-isolation" allows for a number of circumstances where people may need to leave isolation. This includes "to fulfil a legal obligation". We have discussed this with our Legal Services team and they are satisfied that relocating a vehicle parked in contravention of a restriction would meet that criteria. Moving a vehicle would also not involve coming into contact with a third party.

How can I dispose of household waste and recycling?

All bin collections are running as normal. The Household Waste and Recycling Centre (HWRC) at Millbrook will remain open to those with pre-booked time slots. You can find all our service updates online including the latest on bins and recycling.

Are Southampton's parks open? What about toilets while I'm there?

All of our parks and open spaces are open for use. Certain facilities are temporarily closed from 5 November 2020 but public toilets are open in several locations. Please read our latest parks and open spaces updates for more information.

Where can I get support or more information about coronavirus locally?

Please see our coronavirus pages for all of the council's information on the support and advice available to you, as well as all the updates on our local response to coronavirus. This includes the latest updates on the services and venues.

Is there any way to access library resources?

You can keep entertained with free library content without even going to the library. Explore our digital library and discover a wide range of resources to find something interesting to read, listen to or learn. They are free to use and all you’ll need is your Borrower number and PIN.

You can also see the latest services available at your local library.

If an event is cancelled by the council because of a concern about coronavirus, will the council refund me?

No, the council will not issue refunds in this situation. You should speak to whoever you purchased tickets or made any bookings with.

There is so much information about coronavirus, how do I know what to believe?

Focus on trusted sources, like GOV.UK, NHS and the council. Be careful and considered, you play an important role in not sharing incorrect information. This BBC blog explains a bit more about that and you can also read our information about avoiding COVID-19 scams.