Last updated: 2 June 2020
We are committed to supporting the most vulnerable in our community during these unprecedented times. We know that critical services still need to be available for groups including older people, those who need safeguarding and those in receipt of benefit payments.
Advice for vulnerable adults who are shielded or self-isolating
We must all continue social distancing; this means staying at least 2 metres away from people who are not part of your household at all times.
Those that are shielding because they are clinically extremely vulnerable and have been written to by the Government or the NHS must continue to do so. This means you must stay at home, do not go to work and do not have visitors to your home.
If you have symptoms of the virus or live with someone who does, you must stay indoors and avoid contact with other people. This will prevent you from spreading the disease to your family, friends and the wider community.
In practical terms, this means that you must:
- stay at home
- not go to work, school or public areas
- not use public transport like buses, trains, tubes or taxis
- avoid visitors to your home
- ask friends, family members or delivery services to carry out errands for you - such as getting groceries, medications or other shopping
Adult Social Care Service Delivery
Some of our non-critical council services are still closed to help prevent the virus from spreading and to protect the safety of residents and our staff. We are working to ensure that our most vulnerable residents can currently continue to receive the same level of care as they did previously.
Our day service and private day services remain closed and we are supporting those individuals affected with packages of care and support.
Home care and residential care
The council and NHS Southampton City Clinical Commissioning Group (CCG) are working together with health care providers. Together we have put in place support for the most vulnerable people who live in residential and nursing homes and for vulnerable people who live at home and receive regular care. We are also supporting home care providers to help them continue to provide high quality care and keep their residents safe.
As part of our risk assessments, we are undertaking calls with our most vulnerable service users. This is to ascertain whether they present with any symptoms of COVID-19 before we undertake any visits.
All providers, carers and health workers are following Government guidance in relation to COVID-19. This includes using personal protective equipment (PPE), following hospital discharge guidance and residential home guidance. Staff have been advised about what protection they may need to wear when providing care. This is to protect themselves and you.
To help reduce the spread of COVID-19, friends and families have also been asked not to visit those in residential care settings at this time.
Support in the Community for Vulnerable Adults
A community hub is available to support the most vulnerable in the community and those self-isolating and being shielded during these unprecedented times. More information is available on our How can I get help? page.
Although our health services have been transformed to support patients during COVID-19, they remain open for everyone. If you need medical help, the NHS is here for you at all times.You can still contact your GP practice for advice or to arrange an appointment either by phone or online. Remember you can still contact 111 online or call 111 for help - and if it’s a serious or life-threatening emergency, call 999.
If you are told to go to hospital, you must go. You should continue to attend your appointments, unless you have been told not to attend.