The way that councils are assessed on how well adult social care services are performing has changed. Rather than reporting to central government, Southampton City Council will now report directly to local residents, via a new ‘Local Account’.
The Local Account will provide residents and customers with information on the performance of local social care services as well as details of priorities and outcomes. The Local Account is an important tool for the public to use in holding the local authority to account for the quality of the services it provides in the following four areas:
1. Enhancing quality of life for people with care and support needs
2. Delaying and reducing the need for care and support
3: Ensuring that people have a positive experience of care and support
4: Safeguarding people whose circumstances make them vulnerable and protecting from
The council already produces reports on the quality of services and annual safeguarding of vulnerable adults, and the Local Account will sit alongside these self assessment documents to give a comprehensive picture of performance which can be clearly scrutinised by local residents.
It is important to us that the local account contains the right information for residents. We need to know what matters to residents so we can ensure we are giving them the right information on how we are performing and the quality of service we provide.
To help us get it right, we asked Southampton residents to give their views on:
• which aspects of our service they would like to see reported in the Local Account
• the current performance of Southampton’s Care Services for Adults
• future improvements that could be made to our services
More information is available in the document Transparency in outcomes: a framework for quality in adult social care available below.
Thank you for you Feedback the findings of this consultation are available on the Adult Social Care pages.