Council Tax - Frequently asked questions

Understanding your Council Tax bill 2017-2018

A detailed guide to each section of your council tax bill is available to download.


How is the adult social care charge on my bill calculated?

The adult social care precept is a cumulative figure of the amount charged in 2016-17 and 2017-18.

The 3% increase shown on your bill is an increase on the whole Southampton City Council element for the previous year, as shown in the table below.

Band Council Tax (including Adult Social Care)
2016/17
Council Tax Increase 2017/18
1.99%
Adult Social Care Precept 2017/18
3.00%
Council Tax (including Adult Social Care)
2017/18
Adult Social Care Precept 2016/17
£
Adult Social Care Precept 2017/18
£
Cumulative Adult Social Care Precept shown on Council Tax Bill
£
A
£893.21
17.78
26.80
£937.79
17.51
26.80
44.31
B
£1,042.08
20.74
31.26
£1,094.08
20.43
31.26
51.69
C
£1,190.95
23.70
35.73
£1,250.38
23.35
35.73
59.08
D
£1,339.82
26.66
40.20
£1,406.68
26.27
40.20
66.47
E
£1,637.56
32.58
49.13
£1,719.27
32.10
49.13
81.23
F
£1,935.30
38.51
58.06
£2,031.87
37.94
58.06
96.00
G
£2,233.03
44.43
67.00
£2,344.46
43.77
67.00
110.77
H
£2,679.64
53.31
80.40
£2,813.35
52.53
80.40
132.93

My instalments are spread over ten months is it possible to spread them over twelve?

Yes you can request to pay your annual bill over twelve monthly instalments (April to March).


Can I amend my Council Tax payment dates?

The annual charge can be paid monthly on the 1st, 8th, 15th, or the 23rd.

The payments must reach us on or before the date they are due.


I am on a low income / benefits - can I get help towards paying my council tax?

If you are on a low income or getting benefits you may be entitled to Council Tax Reduction.


Who pays the council tax on a rented property?

The tenants pay the council tax if the whole property is let to one household or it is let to several people as joint tenants on one agreement.

The landlord may be responsible for the Council Tax bill in some circumstances, such as a multi-let property or House of Multiple Occupation (HMO).

To find out who is responsible for the Council Tax bill on your property, read our online guide to letting arrangements.

You or your landlord may be asked to provide more information if we suspect you are living in a multi–let property. This will help us decide who must pay the council tax bill.


What if I move out before my tenancy ends or my tenancy starts before I move in?

You will be liable for council tax from the start date of your tenancy and up until your tenancy end date.

You may be able to claim a discount if the property is let empty and unfurnished. This can be awarded for one month only from the date the furniture was removed.

If the property has been empty and unfurnished when your tenancy began then part or even all of this discount may have been used and no discount will be available and the full charge will apply.


Who should tell the council that tenants have moved in? 

Both the Landlord and the tenant(s) have equal responsibility to provide the council with full details of tenants moving in and out of properties.


Why am I liable to pay the Council Tax bill? 

One person, called the Liable Person, is liable to pay Council Tax.

Usually the person living in the property will be the liable person, but sometimes it is the owner of the property who will be liable to pay.

Please also see who should be paying your Council Tax bill.


Do under 18’s have to pay Council Tax? 

If you are under 18 you do not have to pay Council Tax.


I did not receive any Council Tax payment slips. Can I have more?

Payment slips are only produced with the annual bills.


What do I do if I think my Council Tax band is wrong?

If you think your Council Tax banding is incorrect, please see what to do if you think your Council Tax band is wrong.


I have received a phone call saying I have overpaid my council tax. Is this correct?

We will never phone you and ask you to pay an overpayment administration fee.

Residents have recently been receiving fraudulent calls where they are told that they are entitled to a Council Tax refund.

They have been asked to pay an administration fee immediately over the phone. Unfortunately, these residents don’t hear from the fraudster again.


Manage your Council Tax account online

You can manage your own Council Tax account by registering with us. When registered you will be able to easily pay your bills; view and manage your account online.

Manage your Council Tax online