Council Tax - Frequently asked questions

Council Tax - FAQs

Below you will find some of the most popular questions we get asked about Council Tax. If you have a query about this years bill, there is a link to an explanation of terms and a breakdown of the costs at the bottom of this page.

Where can I find my Council Tax number?

Your Council Tax account number can be found on the top left corner of any bills or reminders we have sent you. If you have a Direct Debit set up with us, your account number can be found in the last eight digits of your payment reference number on your bank statements.

Why am I liable to pay the Council Tax bill?

If you are 18 or over and you live in a property with a Council Tax charge, you are responsible for paying it. In some cases your circumstances may mean you do not need to pay or you can pay a reduced charge. In other cases it may be the owner of the property and not the person living in it who is responsible for paying the Council Tax charge.

Find out more information about who is responsible for Council Tax

I am a full time student, do I still need to register for Council Tax?

If you are 18 years old or over then yes, you still need to register for Council Tax so we know who is living in the property. Once you have registered, you can then apply for student discount or exemption. 

However, check your letting arrangement as the landlord may be responsible for the Council Tax bill in some circumstances, such as a multi-let property or House of Multiple Occupation (HMO) and so will be the one notifying us. Find out more about letting arrangements and Council Tax

I am under 18, do I need to pay Council Tax?

If you are under 18 you will not be charged until you reach 18. You will still need to tell us when you have moved into a property so we can set up an account for you.

Who pays the Council Tax on a rented property?

The tenant(s) is responsible for the Council Tax if the whole property is let to one household or it is let to several people as joint tenants on one agreement.

The landlord may be responsible for the Council Tax bill in some circumstances, such as a multi-let property or House of Multiple Occupation (HMO). Find out more about letting arrangements and Council Tax.

You or your landlord may be asked to provide more information if we suspect you are living in a multi–let property, this will help us decide who must pay the Council Tax bill.

How do I change the names or details of 'liable' person(s) on the account?

If there is a change to your household, use the online form below to tell us. 

Tell us about a change to your account

For any other types of changes, you can contact us

Who should tell the council that tenants have moved in?

Both the landlord and the tenant(s) have equal responsibility to provide the council with full details of tenants moving in and out of properties.

What if I move out before my tenancy ends or my tenancy starts before I move in?

You will be liable for Council Tax from the start date of your tenancy and up until your tenancy end date.

You may be able to claim a discount if the property is let empty and unfurnished. This can be awarded for one month only from the date the furniture was removed.

If the property has been empty and unfurnished when your tenancy began then part or even all of this discount may have been used and no discount will be available and the full charge will apply.

My instalments are spread over ten months is it possible to spread them over twelve?

Normally, your Council Tax bill is split into ten monthly payments (instalments), payable from April to January. If you would like to change to 12 monthly instalments, you can request this by contacting us.

Can I amend my Council Tax payment dates?

The annual charge can be paid monthly on the 1st, 8th, 15th, or the 23rd. If you need to change this, you will need to contact us.

We will then post a letter to confirm arrangement within 15 working days. 

Can I get another copy of my Council Tax bill?

If you manage your bill online, you can find a copy of your bill here. This is be a basic version of the form, containing all the essential information from the bill. If you need a copy of your bill on official headed paper to use as proof of address, we will need to post this to you. Contact us

I did not receive any Council Tax payment slips. Can I have more?

Payment slips are produced with the annual bills and we are unable produce any following that.

Can I manage my Council Tax account online?

You can manage your own Council Tax account by registering with us. When registered you will be able to easily pay your bills; view and manage your account online.

Manage your Council Tax online

What do I do if I think my Council Tax band is wrong?

If you think your council tax band is wrong, you should first contact the Valuation Office Agency (VOA) on 03000 501 501. Many enquiries can be sorted out on the spot. 

Find out more information about what to do if you think your Council Tax band is wrong.

How is the adult social care charge on my bill calculated?

The adult social care precept is a cumulative figure of the amount charged in 2016-17, 2017-18 and 2018-19.

The 3% increase shown on your bill is an increase on the whole Southampton City Council element for the previous year.

Band A
2017/18
Council tax increase on previous year
2018/19
Cumulative social care precept
Description
£
%
£
£
£
Southampton City Council
937.79
5.9
56.17
993.96
72.45
Police and Crime Commissioners for Hants
110.31
7.2
8.00
118.31
-
Hampshire Fire Authority
42.56
2.9
1.27
43.83
-
Total Council Tax precept
1,090.66
6.0
65.44
1,156.10
-

 * Includes a precept to fund Adult Social Care, a 3 percent increase on the previous year.

Band B
2017/18
Council tax increase on previous year
2018/19
Cumulative social care precept
Description
£
%
£
£
£
Southampton City Council
 1,094.08
 5.9
 65.54
 1,159.62
 84.52
Police and Crime Commissioners for Hants
128.69
7.2
 9.33
138.02
-
Hampshire Fire Authority
49.65
 2.9
 1.48
51.13
-
Total Council Tax precept
1,272.42
 6.0
76.35
 1,348.77
-

* Includes a precept to fund Adult Social Care, a 3 percent increase on the previous year.


Band C
2017/18
Council tax increase on previous year
2018/19
Cumulative social care precept
Description
£
%
£
£
£
Southampton City Council 1,250.38
5.9
74.90
1,325.28
96.60
Police and Crime Commissioners for Hants
147.08
7.2
10.66
157.74
-
Hampshire Fire Authority
56.75
2.9
1.69
58.44
-
Total Council Tax precept
1,454.21
6.0
87.25
1,541.46
-

* Includes a precept to fund Adult Social Care, a 3 percent increase on the previous year.


Band D
2017/18
Council tax increase on previous year
2018/19
Cumulative social care precept
Description
£
%
£
£
£
Southampton City Council
1,406.68
5.9
84.26
1,490.94
108.67
Police and Crime Commissioners for Hants
165.46
7.2
12.00
177.46
-
Hampshire Fire Authority
63.84
2.9
1.90
65.74
-
Total Council Tax precept
1,635.98
6.0
98.16
1,734.14
-


* Includes a precept to fund Adult Social Care, a 3 percent increase on the previous year.

Band E
2017/18
Council tax increase on previous year
2018/19
Cumulative social care precept
Description
£
%
£
£
£
Southampton City Council
1,719.27
5.9
102.98
1,822.25
132.81
Police and Crime Commissioners for Hants
202.23

7.2

14.67
216.90
-
Hampshire Fire Authority
78.03
2.9
2.32
80.35
-
Total Council Tax precept
1,999.53
6.0
119.97
2,119.50
-

* Includes a precept to fund Adult Social Care, a 3 percent increase on the previous year.

Band F
2017/18
Council tax increase on previous year
2018/19
Cumulative social care precept
Description
£
%
£
£
£
Southampton City Council
2,031.87
5.9
121.71
2,153.58
156.97
Police and Crime Commissioners for Hants
239.00
7.2
17.33
256.33
-
Hampshire Fire Authority
92.21
2.9
2.75
94.96
-
Total Council Tax precept
2,363.08
6.0
141.79
2,504.87
-

* Includes a precept to fund Adult Social Care, a 3 percent increase on the previous year.

Band G
2017/18
Council tax increase on previous year
2018/19
Cumulative social care precept
Description
£
%
£
£
£
Southampton City Council
2,344.46
5.9
140.43
2,484.89
181.11
Police and Crime Commissioners for Hants
275.77
7.2
20.00
295.77
-
Hampshire Fire Authority
106.40
2.9
3.17
109.57
-
Total Council Tax precept
2,726.63
6.0
163.60
2,890.23
-

* Includes a precept to fund Adult Social Care, a 3 percent increase on the previous year.

Band H
2017/18
Council tax increase on previous year
2018/19
Cumulative social care precept
Description
£
%
£
£
£
Southampton City Council
2,813.35
5.9
168.52
2,981.87
217.34
Police and Crime Commissioners for Hants
330.92
7.2
24.00
354.92
-
Hampshire Fire Authority
127.68
2.9
3.80
131.48
-
Total Council Tax precept
3,271.95
6.0
196.32
3,468.27

I am on a low income/ benefits, can I get help paying my Council Tax?

If you are on a low income or getting benefits, you may be entitled to Council Tax Reduction.

Council Tax Reduction is applied to your Council Tax account and will reduce your Council Tax bill by the amount we calculate you can receive (this will depend on your income and circumstances).

Find out about Council Tax Reduction and how to apply.

I have received a phone call saying I have overpaid my Council Tax. Is this right?

Residents have recently been receiving fraudulent calls where they are told that they are entitled to a Council Tax refund.

They have been asked to pay an administration fee immediately over the phone. Unfortunately, these residents don’t hear from the fraudster again.

We will never phone you and ask you to pay an overpayment administration fee.

Understanding your Council Tax bill 2018-19

For an explanation of the terms in your bill please see Understanding your Council Tax bill