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You are here:home > Customer Services > Comments, compliments and complaints

Comments, Compliments and Complaints

We want you to be satisfied with our services and we welcome comments, compliments and complaints as valuable opportunities to learn and improve.

If you do experience a problem or have a concern which you feel we should know about, we ask you to speak to the responsible service and give them a chance to put it right. Staff in council areas can sort out most day to day problems very quickly.

If we can't resolve things satisfactorily in that way, more formal complaints procedures are available. These are intended to address loss, inconvenience or injustice resulting from a fault on our part.

How to make a complaint

You can do any of the following:

If you would like to make a complaint please give us as much information as you can, including:

  • what went wrong

  • when it happened

  • who you have dealt with so far

  • how you would like the matter resolved

Downloadable documents

Icon Name of file Size Download time
Word document Your Views Count form (Word) 52 KB 0secs @ 2Mbps
Link to download Adobe Acrobat if required

Contact information