You have the right to expect good service from your city council. If you are not satisfied with a service you have received or you feel you have been treated unfairly, we want to hear from you. You can contact us to make a comment, compliment or complaint using the Your Views Count form to the right or by contacting us by email or letter details at the bottom of the page.
We define a complaint as:
"Any expression of dissatisfaction, whether justified or not."
Whatever your complaint, we will take it seriously.
We also see any complaint as an opportunity to learn so that we can improve our services in the future.
Further information about other procedures please see the links on the left of this page
Southampton City Council
