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You are here:home > Customer Services > Comments, compliments and complaints > The Local Government Ombudsman

The Local Government Ombudsman

If you have a complaint you must give us an opportunity to deal with it. If you are still not satisfied with our response when the procedures have been completed, you can complain to the Commission for Local Administration in England, which is also known as the Local Government Ombudsman or the LGO.

The LGO investigates complaints about local authorities and all types of adult social care providers. The investigation work is done by independent investigators that answer directly to the Ombudsman.

They investigate complaints about most council matters, including:

  • housing (excluding landlord functions)

  • planning

  • education

  • social care

  • housing benefit

  • transport and highways

  • environment and waste

  • council tax / council finances

If the LGO finds that we have done something wrong which has caused you significant injustice, they will aim to ensure that we put it right.

The Housing Ombudsman

The Housing Ombudsman is set up by law to look at complaints about housing organisations and councils in their capacity as landlords.

The role of the Housing Ombudsman is to resolve disputes involving landlords, including making awards of compensation or other remedies when appropriate, as well as to support effective landlord-tenant dispute resolution by others. Tenants can ask the Housing Ombudsman to consider their complaint is they remain dissatisfied once they have completed the council's complaints procedure.

Contact information