If you have a complaint you must give us an opportunity to deal with it. If you are still not satisfied with our response when the procedures have been completed, you can complain to the Commission for Local Administration in England, which is also known as the Local Government Ombudsman or the LGO.
The LGO investigates complaints about local authorities and all types of adult social care providers. The investigation work is done by independent investigators that answer directly to the Ombudsman.
They investigate complaints about most council matters, including:
If the LGO finds that we have done something wrong which has caused you significant injustice, they will aim to ensure that we put it right.