Contacting the council

customer service This section helps you contact us to apply for council services, ask advice or tell us what you think. No matter how you choose to get in touch - we're here to help.

How to make a comment about our services

Email us

Benefits (housing and council tax):	benefit.services@southampton.gov.uk
Council Tax:	council.tax@southampton.gov.uk
Library enquiries:	library@southampton.gov.uk
Housing Allocations:	housing.allocations@southampton.gov.uk
School Admissions:	school.admissions@southampton.gov.uk
Waste (household):	actionline@southampton.gov.uk

Telephone us

For key services	Customer Contact Centre
Switchboard: (Monday to Friday 8am - 6pm)	telephone 023 8083 3000
Emergency Out of Hours	telephone 023 8023 3344
Text Relay:Textphone and Minicom users can dial 18001 in front of any of our full telephone numbers to access council services via the British Telecom Text Relay service.

Write to us

You can write to any council department at the address below. Please make sure you use the correct postage for the size of envelope sent.

Southampton City Council
(insert name of department)
Civic Centre
Southampton
SO14 7LY

Visit us - at Gateway, our face to face contact centre

Gateway - Just opposite the Civic Centre at One Guildhall Square, Southampton SO14 7FP.
The opening times are:

Mondays, Tuesdays and Fridays	8.30am - 5.30pm
Wednesdays	9.30am - 5.30pm
Thursdays (late opening)	8.30am - 7pm

Visit us - at the Civic Centre

Our main offices are at the Civic Centre (SO14 7LY) which is centrally located. The Civic Centre is within half a mile of the Southampton central railway station. Car Parks and directions from the airport are shown on the City Centre Map - Civic Centre is located at grid reference B3.

Details of city centre buses are at the bottom of the page. If you need any help with transport enquiries to Southampton please contact Visitor Information Tel: 023 8083 3333 tourist.information@southampton.gov.uk

Contact information

enquiries@southampton.gov.uk
023 8083 3000
General Enquiries Civic Centre, SO14 7LY