Southampton City Council

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Contacting the council

customer serviceThis section helps you contact us to apply for council services, ask advice or tell us what you think. No matter how you choose to get in touch - we're here to help.

Revised bank holiday waste collection dates
How to make a comment about our services

Email us

Telephone us

For key servicesCustomer Contact Centre
Switchboard: (Monday to Friday 8am - 6pm)telephone 023 8083 3000
Emergency Out of Hourstelephone 023 8023 3344

Text Relay:Textphone and Minicom users can dial 18001 in front of any of our full telephone numbers to access council services via the British Telecom Text Relay service.

Visit us - at Gateway, our face to face contact centre

Gateway - Just opposite the Civic Centre at One Guildhall Square, Southampton SO14 7FP.
The opening times are:

Mondays, Tuesdays and Fridays8.30am - 5.30pm
Wednesdays9.30am - 5.30pm
Thursdays (late opening)8.30am - 7pm

Visit us - at the Civic Centre

Our main offices are at the Civic Centre (SO14 7LY) which is centrally located. The Civic Centre is within half a mile of the Southampton central railway station. Car Parks and directions from the airport are shown on the City Centre Map - Civic Centre is located at grid reference B3.

Civic Centre Reception - temporary relocation from 17 May: more information

Details of city centre buses are at the bottom of the page. If you need any help with transport enquiries to Southampton please contact Visitor Information Tel: 023 8083 3333 tourist.information@southampton.gov.uk

Contact information