Customer charter

Southampton City Council has a charter explaining what you can expect from our services and staff, whichever department you deal with.

Please click here to view the corporate customer charter

The corporate charter describes what you can expect as a minimum level of service, when contacting the council. It was first published in 2006 and reviewed and re-issued in November 2012.

If you have any queries about the Charter please e mail:

customer.services@southampton.gov.uk

or write to us at:

Customer Services
Southampton City Council
Civic Centre
Southampton
SO14 7LY