Customer charter - What you can expect of us

Southampton City Council has a charter that outlines what you can expect from our services and staff, whichever department you deal with.

Please click here to view the corporate charter

The corporate charter describes what you can expect as a minimum level of service, when contacting the council. It was first published in 2006 and reviewed, updated and published again in 2008 following broad consultation with partner agencies and customers.

If you have any queries about the Charter please e mail:

customer.services@southampton.gov.uk

or write to us at:

Customer Services
Southampton City Council
Civic Centre
Southampton
SO14 7LY

If you would like a poster version of the charter please contact us.