Customer charters - What you can expect of us

Please click here to view the corporate charter

The corporate charter describes what you can expect as a minimum level of service, when contacting the council. It was first published in 2006 and reviewed, updated and published again in 2008 following broad consultation with partner agencies and customers.

We’ll be asking you formally again for your comments in 2011 and in the mean time welcome any ideas or suggestions you may have to improve the charter.

If you would like a poster version of the charter please contact us.

Alongside the corporate customer charter, we have 17 service specific charters which explain the business aims of the services concerned. Please note we are currently in the process of updating these for 2010. Copies can be found below.