Southampton City Council

You are here:home > Customer Services > Telephone contact numbers

Telephone contact numbers

With so many different council services available, finding the right telephone number to ring us on may be challenging. We’ve grouped services together into ‘families’ and switched on a single contact number for each:

Services covered by the Telephone Contact Centre are open 8:00am - 6:00pm Monday to Friday, however Libraries and Parking Services are open 8:00am - 7:00pm Monday to Friday and 10:00am - 4:00pm on Saturday. Full opening time details are shown under each number below.

Christmas hours - closed on bank holidays. Then hours shown above except:
8:00am - 5:00pm on Friday 23rd December and
10:00am - 12 noon on Saturday 24 December for the relevant services.

Emergency Out of Hours service 023 8023 3344 for: Community Alarm, Noise Nuisance, Adult Social Care, Community Care Services, Highways, Dangerous Structures, Trees, Children's Social Care Services and Repairs to council homes.

Text Relay: Textphone and Minicom users can dial 18001 in front of any of our full telephone numbers to access council services via the British Telecom Text Relay service.

Telephone Contact Numbers and Opening Hours

1. Switchboard 023 8083 3000

Monday to Friday 8am - 6pm

2. Payments 023 8083 3001

Automated 24 hour payment line for Council Tax, Housing Accounts and Rent, Business Rates, Parking fines and Tenants’ contents insurance (please have pen and paper ready to note reference number).

3. Business and Trade - 023 8083 3002

Service Telephone Opening Hours
- Economic Development and Regeneration 8:30am – 5:00pm Monday – Thursday
8:30am – 4:30pm - Friday
- Environmental Health 8:00am – 6:00pm Monday – Friday
- Business Rates 8:30am – 5:00pm Monday – Thursday
8:30am – 4:30pm – Friday
- Licensing 8:30am – 5:00pm Monday – Thursday
8:30am – 4:30pm – Friday
- Trading Standards 9:00am – 12:00 noon and
1:00pm – 4:00pm Monday to Friday
- Planning and Building Control 8:00am – 6:00pm Monday – Friday

4. Adult Social Care - 023 8083 3003

ServiceTelephone Opening Hours
- Adult Care8:00am – 6:00pm Monday – Friday

- Blue Badge

8:30am - 5:00pm Monday – Thursday
8.30am - 4:30pm Friday

5. Children, young people and learning - 023 8083 3004

ServiceTelephone Opening Hours
- Children's Social Care (including Fostering and Adoption) 8:00am – 6:00pm Monday – Friday
- School Admissions 8:00am – 6:00pm Monday – Friday
- Special Educational Needs 8:30am – 5:00pm Monday – Thursday
8:30am – 4:30pm – Friday
- Children and Young People's Information Service8:30am – 4:30pm Monday - Friday

6. Environment and waste - 023 8083 3005

ServiceTelephone Opening Hours
- Waste8:00am – 7:00pm Monday – Friday
10:00am – 4:00pm Saturday
- Bulky or special waste collection8:00am – 7:00pm Monday – Friday
10:00am – 4:00pm Saturday
- Commercial Waste8:30am – 4:30pm Monday – Friday
- Environmental Health8:00am – 6:00pm Monday – Friday
- Trees8:00am – 7:00pm Monday – Friday
10:00am – 4:00pm Saturday

7. Your home - 023 8083 3006

ServiceTelephone Opening Hours
- Council Tax and Benefits8:00am – 6:00pm Monday – Friday
- Repairs to Council Accommodation8:00am – 6:00pm Monday – Friday
- Housing Allocations, Homelessness and Housing Advice

Housing Allocations
8:00am – 6:00pm Monday – Friday

Homelessness and Housing Advice
8:30am – 5:00pm Monday, Tuesday and Thursday
10:00am – 5:00pm Wednesday
8:30am – 4:30pm Friday

- Planning, Building Control and Land Charges

Planning and Building Control
8:00am – 6:00pm Monday – Friday

Land Charges
9:00am – 4:00pm Monday – Friday

- Private Sector Housing8:30am – 5:00pm Monday – Thursday
8:30am – 4:30pm – Friday

8. Leisure - 023 8083 3007

ServiceTelephone Opening Hours
- Libraries8:00am – 7:00pm Monday – Friday
10:00am – 4:00pm Saturday
- Tourist Information9:30am – 5:00pm Monday – Saturday
10:00am – 3:30pm Sunday
- Art Gallery, Museums and Event Management

Gallery and Museum Information
10:00am – 4:00pm Monday – Friday
11:00am – 4:00pm Saturday

Art Education, public art and grants
8:30am – 4:30pm Monday – Friday

Collections, Conservation and Archaeology
8:00am - 6:00pm Monday to Friday

City Events
8:30am – 5:00pm Monday – Thursday
8:30am – 4:30pm – Friday

- Parks and Allotments8:00am – 7:00pm Monday – Friday
10:00am – 4:00pm Saturday
- Sports Development8:30am – 5:00pm Monday – Thursday
8:30am – 4:30pm – Friday

9. Transport and streets - 023 8083 3008

ServiceTelephone Opening Hours
- City Parking and Patrol Services

Parking payments, appeals, season tickets and general enquiries
8:00am – 7:00pm Monday – Friday
10:00am – 4:00pm Saturday

City Patrol
8:00am – 7:00pm Monday – Friday
10:00am – 4:00pm Saturday (??)
- Highways8:00am – 7:00pm Monday – Friday
10:00am – 4:00pm Saturday
- Street Cleaning and Enforcement8:00am – 7:00pm Monday – Friday
10:00am – 4:00pm Saturday
- MOT bookings7:00am – 5:00pm Monday – Thursday
7:00am – 4:30pm Friday
7:30am – 12 noon Saturday
- Bus passes (Smartcities)8:00am – 6:00pm Monday – Friday
- Animal Welfare, dog warden
and kennels

Animal Welfare and dog warden
8:00am – 6:00pm Monday – Friday

Warren Avenue Kennels
9:00am - 9:00pm Monday - Friday
10:00am – 4:00pm Saturdays, Sundays and Bank Holidays

10. Council Tax and Benefits - 023 8083 3009

ServiceTelephone Opening Hours
- Council Tax and Benefits8:00am – 6:00pm Monday – Friday

Contact information