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You are here:home > Customer Services > Telephone contact numbers

Telephone contact numbers

With so many different council services available, finding the right telephone number to ring us on may be challenging. We’ve grouped services together into ‘families’ and switched on a single contact number for each:

The services covered by the Telephone Contact Centre are open between 8:30am - 5:00pm Monday to Friday.

Emergency Out of Hours service 023 8023 3344 for: Community Alarm, Noise Nuisance, Adult Social Care, Community Care Services, Highways, Dangerous Structures, Trees, Children's Social Care Services and Repairs to council homes.

Text Relay:
Textphone and Minicom users can dial 18001 in front of any of our full telephone numbers to access council services via the British Telecom Text Relay service.

Telephone Contact Numbers and Opening Hours

1. Switchboard 023 8083 3000

Monday to Friday 8.30am - 5.00pm

2. Payments 023 8083 3001

Automated 24 hour payment line for Council Tax, Housing Accounts and Rent, Business Rates, Parking fines and Tenants’ contents insurance (please have pen and paper ready to note reference number).

3. Business and Trade - 023 8083 3002

- Economic Development and Regeneration

- Environmental Health

- Business Rates

- Licensing

- Trading Standards

- Planning and Building Control

4. Adult Social Care - 023 8083 3003

- Adult Care

- Blue Badge

5. Children, young people and learning - 023 8083 3004

- Children's Social Care (including Fostering and Adoption)

- School Admissions

- Special Educational Needs

- Children and Young People's Information Service

6. Environment and waste - 023 8083 3005

- Waste

- Bulky or special waste collection

- Commercial Waste

- Environmental Health

- Trees

7. Your home - 023 8083 3006

- Council Tax and Benefits

- Repairs to Council Accommodation

- Housing Allocations, Homelessness and Housing Advice

- Planning, Building Control and Land Charges

- Private Sector Housing

8. Leisure - 023 8083 3007

- Libraries

- Art Gallery, Museums and Event Management

- Parks and Allotments

- Sports Development

9. Transport and streets - 023 8083 3008

- City Parking and Patrol Services

- Highways

- Street Cleaning and Enforcement

- MOT bookings

- Bus passes (Smartcities)

- Animal Welfare, dog warden
and kennels

10. Council Tax and Benefits - 023 8083 3009

- Council Tax and Benefits queries

11. Council Housing Investment - 023 8083 3010

- Council Housing Investment - refurbishment of council homes (for housing repairs please see 023 8083 3006 above).

Contact information