Important news about CitizEn Energy

Last updated - 3 September 2020

Nottingham City Council has announced that they are selling their energy company, Robin Hood Energy, to British Gas.

As the supply license partner for own ethical energy brand, CitizEn Energy, we’re not able to operate without them and our customers will also be transferred to British Gas under their brand.

Robin Hood Energy was appointed by Southampton City Council to be the service provider for CitizEn Energy as they shared our values – being a green provider that was set up with the simple aim of tackling fuel poverty and giving back to the local community.

I’m a customer – how will this impact me?

Firstly, we would like to thank you for supporting CitizEn Energy. Our number one priority in all of this is our customers and making you aware of the options available to you.

British Gas will be in touch in the next few weeks to outline your new tariff and prices, which will be at least as good as you are paying today. They’ll also ask for your consent to join them.

We want to reassure any customers that you are not at risk of losing your energy supply and your service will be uninterrupted.

You can also find FAQs on the Robin Hood Energy website.

You can visit energy switching sites such as Citizens Advice to check you are on the most competitive deal. If you, or someone you know, is struggling with switching please contact citizenenergy@southampton.gov.uk

Please also check back on this page where we will be hosting further information and advice. You can still access the following:

My Account (where you can log in and access your account details)

Make a standard payment

Make a smart meter payment