Dial 999 in an emergency or if there is risk to life!
Flooding to highways (roads), or from sources of surface water, ordinary watercourses (small streams, rivers or ditches) or groundwater
- Report flooding to highways (roads) due to a blocked drain or gully by completing the online form Report flooding
- Report flooding from sources of surface water, ordinary watercourses (small streams, rivers or ditches) or groundwater to the Council by emailing firstname.lastname@example.org. This information is important to us. It is used to identify areas in the city that experience flooding and to inform discussion with the variety of stakeholders including council departments, utility companies, landowners, developers and other statutory agencies that may have a role in dealing with the issue.
- For emergencies outside of office hours (i.e. 5pm to 8am) the out of hours team can be contacted on 023 8023 3344. This team will take details of the emergency and ensure that the duty highways staff are made aware.
Flooding from public sewers (foul, surface water or combined) or freshwater pipes
- Flooding from public sewers (foul or surface water) or suspected burst pipes should be reported to Southern Water for investigation
- For supply or waste water emergencies, blocked drains or possible pollution call Southern Water on 03303 030 368
- If you spot a water leak, contact Southern Water's 24 hour Leak-line on 0800 820 999
Flooding from the sea or main rivers
- If there is a flood, or you see something that could cause a flood such as a branch obstructing a watercourse or a blocked trash screen, please call the Environment Agency’s 24 hour incident line on 0800 807 060
- If you are worried about flood risk or require further information or advice before/during a flood, call the Environment Agency’s 24 hour Floodline on 0345 988 1188
Flooding from an unknown or persistent source
If you are experiencing flooding that is from an unknown source, is persistent, or where the responsibility is unclear, you should notify the Council’s Flood Risk team on email@example.com for further advice or, where deemed necessary, further investigation. When doing so please include as much information as possible to help us, even include pictures of the flooding itself and where you think the flooding may be coming from.
For more information on how investigations are carried out please see our Flood investigations page.