Food business complaints

Complaining about a food business in Southampton

The Environmental Health service can investigate complaints about food sold in Southampton or about food businesses operating in the city. 

Problems can often be resolved by complaining directly to the business. For example, if you have bought food after the ‘best before’ date or with damaged packaging, the business which sold the food will usually deal with your complaint. 

The Environmental Health service can take action when public health or safety is at risk. For example, if food is contaminated with foreign material such as broken glass or if poor hygiene could cause food poisoning, the food safety service can investigate.

Report a food safety concern