Southampton City Council fact sheet
We aim to provide high quality services, and would be delighted to hear from you if you feel that we have achieved this. We do accept that occasionally things can go wrong. If you think we have let you down, please tell us so that we can put things right. This will also help us to ensure that people have fewer problems in future.
Please also tell us if you have any general suggestions on how we can improve services; we are interested in your views.
You can use the feedback form attached to contact us.
To send it by post, address envelopes to:
Southampton City Council
(Please insert name of department)
Civic Centre
Southampton
SO14 7LY
If you do not know where to direct your compliment, comment of complaint, or would like help in making it, you can contact our switchboard on 023 8022 3855. They will be able to advise you or put you in contact with someone who can.
To give feedback in person, or to get help filling out the form you can visit Gateway, our one-stop shop, at the Civic Centre. You can also visit any of the Council’s sites that are open to the public, such as Local Housing Offices and Libraries.
You can also go to www.southampton.gov.uk the council’s website. Use the contact us and Complaints section for more detail on how to make a compliment, comment or complaint about any of our services, including an online form.
There are links here to the complaints procedures of other (non-council) service providers and to other organisations that may be able to assist you in making your complaint.
We can also direct you to the detailed Corporate Complaints Policies, procedures and standards used to manage the way we deal with complaints at Southampton City Council. These show you how to take your complaint further if you were not satisfied with the response.
Thank you for taking the time to talk to us. If you are making a complaint you should expect a full response within 10 working days.
At Southampton City Council, your views count. If you have any comments, compliments or complaints about our services, then you can fill out this form and return it to us.
I wish to make a: Comment / Complaint / Compliment (Circle as appropriate) Date:
We will always respond to a complaint. If you are making a comment or compliment, do you require a formal response? Yes / No
Personal Details
My name: | |
My address: | Post code: |
| My daytime / mobile telephone number: | |
| My email address: | Date of Birth: |
If you are completing this for someone else, please tell us their name and address:
| Their name: | |
| Their address: | Post code: |
Your Comments - Please identify the service you wish to comment or complain about and give details here:(Please continue on a separate sheet if needed)
. . . . . |
Please say what you would like the council to do as a result of your comment or complaint (for example, put the matter right, an apology or an explanation, something else):
. . . . |
I would like to make an appointment to discuss my complaint in private: Yes / No
Contact Name
Last updated: 25 July 2008