Equipment for help at home

Equipment to help you live more independently and safely at home is provided on behalf of the council and NHS by Southampton Community Equipment Service (CES).

Equipment ranges from relatively simple items, such as walking sticks, crutches and walking frames to aid mobility, to more complex equipment like beds, hoists and pressure care equipment.

The service is able to deliver equipment to your home and collect it again if you no longer need it. If you are able to, you can also visit the local depot to view and collect your equipment. 
If you are in hospital, your needs will be assessed before you leave. If you would like to use the service, first you need to be assessed by a health or social care professional.

Social care eligibility self-assessment
The self-assessment can be referred to us if a full assessment is recommended.

For more information please contact us:

Email: singlepointofaccess@southampton.gov.uk
Tel: 023 8083 3003

Southampton Community Equipment Service is part of Millbrook Healthcare

The depot is located at:

Millbrook Healthcare
Unit D, Centurion Business Park
Bitterne Road West,
Southampton
SO18 1UB

Repairs, service and testing

Please contact Millbrook on 03332 408 335 and your call will be answered by a member of customer services who will arrange for a technician to come out if required.

Millbrook offers an out of hours repair service 24 hours a day, 365 days of the year for all essential items, for example, hoists, dynamic pressure care mattresses.

All electrical and lifting equipment requires an annual service/test. Millbrook has records of all equipment issued and will contact you near the due date to arrange a convenient time to visit and carry out the service.

All electrical equipment carries a label which displays the due date of the next test.  If you have not been contacted, and the due date has passed, please contact Millbrook on the number above to arrange a priority visit.

Returning equipment

There are three ways you can return your equipment, either:

  • Tell your carer, social or healthcare professional, who will arrange with Millbrook to collect it
  • Contact Millbrook directly on the number shown above. If you do this, Millbrook will sometimes contact your social or healthcare professional to confirm that collecting this piece of equipment is advisable
  • Drop off the equipment directly to Millbrook's depot at the address given above, or your carer, social or healthcare professional can advise you of other locations to which the equipment can be taken

See also: