The table below showcases which features are available with our Gold and Silver services.

Feature Gold Service - monitoring and responding Silver Service - monitoring and personal contacts
Home unit
YES
YES
Pendant alarm
YES
YES
Access to our 24/7 call centre
YES
YES
Access to our local emergency responder service*
YES
NO
Available in Southampton only
YES
NO
Available outside of Southampton (within 20 miles)
NO
YES
Full price per week (inc. VAT)
£5.10
£3.60
Price per week for those with illness or disability (no VAT)
£4.25
£3.00

*For our Gold Service our trained responders will need access to your property in the event of an emergency so you will need a secure key safe, with a coded access system, on the exterior of your property. We can arrange for a key safe to be supplied and fitted or you can choose to buy and fit one yourself.

For our Silver Service you will need to have two personal contacts who are key holders, and are willing to respond and go to your home when required. Your contacts must be able to access your property and live local to you so they can respond if needed. At least one of them must live at a different address to you.

Complete our application for telecare