After you have contacted Children and Families Social Care, a social worker will go and talk to the parent or carer to find out if the information you gave us is true.

They will check whether the family needs any help or support. They will also want to see the child and talk to the child alone (if they are old enough to understand).

If the social worker thinks the child is at risk, they will discuss with the parents what will need to happen to make them safe.

If the social worker decides that the child is at risk of abuse or neglect, they will organise a Child Protection Conference to draw up a plan of how to protect the child.

The plan will involve the professionals who know the child, the child’s parents, and often their immediate family.

Our aim is to keep families together and we often succeed in doing this. There are some children each year who need to be separated from their parents to ensure they are kept safe.

Usually these children return home once their care and safety can be guaranteed.