Prepaid cards

Prepaid cards - Information for clients

A prepaid cardThis information is provided for clients who use the council's prepaid Mastercard® cards, supplied by our partner, allpay.

The cards are loaded with funds by the council and have various functionalities. Depending on the purpose of the card, it can be used in shops, at a cash machine, on the web and over the phone. Clients cannot overspend on these cards.

The cards are used to administer funds for several different client groups including:

  • Adult services clients
  • Children's services clients
  • Appointeeships

Card exclusions

You are not able to use the card to buy services from some merchants, such as bars, casinos and dating services, as these merchants are excluded from the scheme.

A full list of exclusions is shown below.


Card support

allpay provide support for the cards if they are lost or stolen, and provide a helpline.

If your card is lost or stolen, or if you have any problems with the prepaid card, such as making payments or with your PIN, you must contact allpay's customer services team.

Call 0844 225 5729 or email enquiries@allpay.net. Visit www.allpay.net.

The council provides support for the administration of funds and top-ups.

Appointeeships

Email: appointee.finance@southampton.gov.uk or call 023 8083 3540

Children's and adult services clients

Email: bss.finance@southampon.gov.uk or call Business Support on 023 8083 2556


Restrictions on using prepaid cards

Southampton City Council prepaid cards have certain merchant category codes (MCCs) blocked as standard. This means the cards cannot be used to buy services from these types of merchant.

The blocked codes are:

Merchant category code
Description
3000 - 3299
Airlines
3301 - 3499
Car rentals
3501 - 3795
Hotels
3796
Casinos
4457
Boat rentals
4511
Airlines and air carriers
4722
Travel agencies
4723
Package tour operators
4784
Tolls and bridge fees
4814
Telecommunication services
4899
Cable, satellite, pay TV and radio
5542
Automated fuel dispensers
5551
Boat retailers, bars, taverns, nightclubs, lounges and discos
5921
Off licences
5993
Cigar stores
6012
Financial institutions, merchandise and services
6051
Foreign currency
6211
Security brokers and dealers
7011
Lodgings
7273
Dating and escort services
7277
Counselling services
7297
Massage parlours
7298
Health and beauty spas
7512
Car rentals
7513
Truck and utility rentals
7519
Motor home rentals
7995
Betting
9223
Bail and bond payments


The allpay card is issued by R. Raphael & Sons plc, pursuant to license by Mastercard International Incorporated. Mastercard® and the Mastercard Brand Mark are registered trademarks of Mastercard International Inc. Raphaels Bank is a UK Bank authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (registration number 161302) and is permitted to issue e-money. Head office and registered office at 19-21 Shaftesbury Ave, London W1D 7ED, company registration number 01288938.