Concierge service
The concierge service is a new and innovative approach to improving safety, security and the well-being of residents in high rise housing blocks in Southampton. It aims to make real and noticeable improvements in the blocks and neighbourhoods covered by the scheme.
Contact Details:
Telephone: Contact your Local Housing Office
Details of service:
Aims and Objectives
The service aims to help to look after the blocks by monitoring the communal areas, outside areas and helping residents to control who gains entry to the block.
Rather than having a person sat in the lobby of each block, the concierge service uses sophisticated door entry systems and an extensive Closed Circuit TeleVision (CCTV) camera network to help to manage the blocks. This allows the council to deliver an excellent service whilst keeping the cost as low as possible.
The main features of the scheme are:
• The concierge service links the main entrance door of your block to a control centre which operates 24 hours a day, 365 days a year.
• Homes are also linked to the control centre through a handset located in your flat.
• Depending on the scheme, the handset in your home may have a video screen to allow you to view visitors calling your flat from the main door.
• The concierge control centre also controls the CCTV network in and around the blocks covered by the scheme.
• Intercoms may also be installed in foyers, lobbies and lifts to allow the control centre to speak to people in these areas.
• The concierge service will work closely with your local housing office, tower block wardens and neighbourhood wardens to improve the blocks and the surrounding neighbourhood
Any questions.
Please contact your local housing office if you have any questions about the Concierge Service.
What does the Concierge service achieve?
The objectives of the Concierge service are:
Last updated: 2 November 2006
