The quickest and easiest way to report a repair is online.

Please give as much detail as possible, including the reasons and location of the repair. You will receive a response to your repair request within 24 working hours, there is no need to contact us.

Report a repair

Emergency repairs

If the repair you are requesting is an emergency that puts you, your family or your property in immediate danger please contact:

  • 023 8083 3006 (option 2) between 8:30am to 5pm, Monday to Friday
  • 023 8023 3344 evenings, weekends and Bank Holidays

Gas leaks

For gas leaks call the National Gas and Emergency Service FREE on 0800 111 999 immediately.

Do not use a mobile device near a gas leak.


Timescales for repairs depend on the urgency, extent or difficulty of the work. The five current categories are:

  • 4 hours
  • 1 working day
  • 3 working days
  • 2 weeks
  • 5 weeks

Working days are Monday to Friday but not Bank/Public holidays.

You will be advised at the time of reporting your repair how long it may take. We will make every effort to keep to the timescale given.