Information for Tenants and Leaseholders
Avoid missing appointments
The quickest and easiest way to report a routine repair is online. You will receive a response to your repair request within 24 working hours and we will offer you the next appointment slot we have available. Please make sure you are at home at the time of your appointment so you can let the trade staff in to carry out the repair.
If you need to cancel or rearrange an appointment just visit our repairs and improvements section and select “change or cancel repair appointment”.
If your repair job is complex and requires more time, we will need to join a number of appointment slots together, which means we are unfortunately unable to provide much flexibility over when the work will be carried out. Your patience and cooperation is appreciated.
Housing Service Annual Report
Look out for our Annual Report, dropping through your letterbox soon. This year, the report features amazing stories from our tenants helping each other through the pandemic. You can also find out about our new build programme and how we spent your rent…plus lots more.
Send us your photos
The fantastic photo of Wyndham Court in this month’s issue was taken by Damon Holmes. If you have photos from around the city and your neighbourhood please get in touch. We would love to feature them in future issues of Tenants’ Link!
Hate crime – if you see it, report it
National Hate Crime Awareness Week takes place between 10 and 17 October and we are encouraging anyone who is a victim or a witness of hate crime not to suffer in silence and help stamp it out in Southampton for good.
Important news for CitizEn Energy customers
The organisation that operates our ethical energy brand, CitizEn Energy, has been sold to British Gas, so all CitizEn Energy customers will now become British Gas customers. If you are one of these customers, don’t worry. Your energy charges won’t increase – in fact British Gas has promised to match or beat your current tariff.
Residents’ artwork on display in Townhill Park
Residents in Townhill Park have created a unique and colourful mosaic trail around their neighbourhood. The community art project has been installed alongside our major regeneration scheme which is transforming the local area with new homes, community facilities, traffic calming measures and improvements to local highways.
Prepare your home and save money this winter
With the nights drawing in and winter around the corner, now is a good time to start thinking about ways you can keep warm and save money.
Help with health costs
Although health care is normally free on the NHS, there are charges for some things such as prescriptions, reading glasses and trips to the dentist. These costs can really add up, and with COVID-19 affecting many jobs and income levels, it’s worth knowing if you’re eligible for financial help with your health care costs.
Wyndham Court celebrated in major art exhibition
One of Southampton’s most iconic buildings, Wyndham Court, which is home to hundreds of council tenants, has been celebrated in a major art exhibition by local photographer Rachel Adams to mark its 50th birthday.
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