Platinum Health and Fitness

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Platinum frequently asked questions



What's the difference between Platinum membership and pay on arrival?


What's the difference between Platinum membership and pay on arrival?

Platinum membership entitles you to use of activities at three venues and is payable monthly or annually. 'Pay on arrival' has no commitment and each activity is priced separately according to peak and off peak to use. An average price comparison shows that more than two activities per week would suit Platinum Membership, where as less than one activity per week is better for pay on arrival. *


Can I bring guests on my Platinum membership?

Of course you can bring guests, if your guest wants to enter our gym they require an induction, all guests need to 'pay on arrival' or at time of booking.

How long is the contract?

The contract is a minimum of 6 months, although if you are paying by direct debit this will automatically continue until you give notice to cancel. If you have made a single annual payment your membership will expire after 12 months.

*Price comparison is subject to customer price levels and time of day usage.
** Joining fee is subject to seasonal promotions.

How do I cancel?

Once you have completed your 6 month membership you must give 30 days notice in writing to the membership secretary, or alternatively you can contact a member of the sales team at The Quays Swimming & Diving Complex who will submit your request and be able to answer any questions you may have. Once your contract has expired you will automatically become a pay on arrival customer. If you wish to re join at any time you will be charged a joining fee.**

Who do I contact?

Membership secretary

Tel: 023 8072 0902

Sales team at The Quays

Tel: 023 8072 0918

Bitterne Leisure Centre

Tel: 023 8043 7647

Chamberlayne Leisure Centre

Tel: 023 8043 7668


Last updated: 7 January 2008

Southampton City Council, Civic Centre, Southampton, SO14 7LY - email gateway@southampton.gov.uk - tel 023 8022 3855 - minicom 023 8083 2798