Survey our customers at least once per year and display the results on our
customer notice boards and on our website.

Undertake monthly quality checks of our services and post the ongoing scores on
our customer notice boards.

Ensure that our services are assessed for quality and service improvements
annually by Quest and Chartermark.

Offer a courteous welcome at all our facilities and ensure all our staff are
well trained.

Compare and share our experiences and performance with local and national
organisations, looking at how we can improve our services through good practice
and the experience of others.

Work with our partners offering a broad range of activities that benefit our
customers.

Provide a fully interactive website, with full programme information, enquiry forms,
service amendments, booking and payment facilities.

Exceed 85% on a monthly basis through our internal quality checks for cleanliness,
maintenance etc. The results will be posted on our customer notice boards.

Have all venues within the top 5% in the UK for the Quest award for quality and
service provision.

Achieve 82% in customer satisfaction across all Sport and Recreation Services.

Please note: where a time frame is specified this is working hours/days.