• It can give you a choice in how your health and care needs can be met
• It can help you to remain independent in your own home for longer
• It can provide increased safety
• Systems and support can be tailored to meet your needs
• It can give peace of mind to your family and carers
Telehealthcare is for older people and other adults who
have specific long terms conditions such as dementia or memory loss
are faced with moving into a residential care home
are at risk of falling at home
require rehabilitation to enable them to return home successfully
have a sensory impairment
have physical disabilities
have learning disabilities
An alarm system connected to Telehealthcare sensors placed around the home will trigger an alarm if a problem is detected or if the call button is pressed. This can either be to an onsite alarm if you live with someone that looks after you, or to CAREline. You will have the assistance of a professional monitoring service where a customer advisor will talk to you through the base unit to ask if there is a problem and how they can help. If the customer advisor is unable to make contact with you, or if it is an emergency, then they will contact either the emergency services or a member of your family or carer.
You can obtain Telehealthcare if you meet our eligibility criteria and have been referred through a Care Manager, or other care professional. Your needs will be assessed and the most suitable equipment will be offered to you that best meets your needs. Your view and those of family members and carers will be taken into account so that you are comfortable with the equipment issued to you.
A Telehealthcare package will be installed, specifically to meet your needs. Costs vary but can start as little as £2.50 a week. You can discuss this in more detail with the care professional assessing your needs.
When a Telehealthcare package is agreed, information will be required in order to store vital carer, family, contact, personal and medical information on the CAREline system. When help is needed from the response centre, the staff will be able to view the details and provide assistance quickly and effectively with the correct information. Details of 2 contacts are necessary for notification when assistance is required.
The fall detector or bed exit monitor may be helpful in this situation. Details about both pieces of equipment can be found on the Telehealthcare equipment page.
You need to contact CAREline, using the following details:
Telephone: 023 8083 3675
Address: CAREline, Southampton City Council, Community Alarm Service, 2nd Floor, City Depot, First Avenue, Southampton, SO15 0LJ