Commenting on our services
If you are particularly happy with the care you have received from a member of staff, or you have a general comment to make about our services, then please let us know. You can do this by e-mailing: customer.services@southampton.gov.uk.
Alternatively you can write to us at: Health and Adult Social Care, Floor 1 Marlands House, Southampton, SO14 7LT.
We also run an an awards scheme which allows you to nominate a member of staff who has impressed you. Please visit our customer services excellence awards pages for more information.
Making a complaint
We define a complaint as 'any expression of dissatisfaction, whether justified or not.' Whatever your complaint, we will take it seriously. We also see any complaint as an opportunity to learn so that we can improve our services in the future.
If you are not satisfied with a service you have received or you feel you have been treated unfairly, we want to hear from you.
For information on how to make a complaint and our complaints process see our complaints process for health and community care services page.
Southampton City Council
