Southampton City Council

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Seeing and hearing

Do you, or someone you care for, have problems with everyday living because of sight or hearing problems? Is it hard to get information or share in normal activities because of these problems? Sensory services is a specialist team with people who may be able to help you in meeting these challenges.

If you would like to make the pages easier to view you can increase the size of text. In Internet Explorer, select View from the menu and then Text Size. Try different sizes until you find the one that matches your individual requirements. The format of some pages may be affected if you use very large text sizes.

If you would like to listen to the information given on this page, you can use the Readspeaker. We use the Readspeaker speech system on our website so that visitors with visual problems can hear the content of the pages. At the bottom of every page there is a link titled "Listen" which will open up Readspeaker. The web content can then be listened to in whole or part by using the different controls to activate the speech system.

We want to help you to be as independent as possible. We want to boost your levels of confidence whether at home or out and about.

If you have problems due to your sensory loss please contact us, and we will arrange for an assessment of your needs. Please also tell us how you would like us to contact you in the future, for example if you prefer large print or text message.

You can contact us by telephone or letter. We can also offer contact by text message, textphone, fax, email, large print, Braille and audio format. If you need information in a language other than English please tell us. We have staff who can communicate in British Sign Language, Sign Supported English and Deafblind manual.

To be eligible for our support you must live within the Southampton city boundary. You will then need to have an assessment before we can offer you a service. This is usually done at your home. We assess you to see if you have the type of needs that we can meet. Everyone can have an assessment but this is not a guarantee that you will be offered a service. You can apply for this assessment through other agencies or services for example your GP or through a hospital team. You may also ask for an assessment yourself.

For more information or to contact the sensory services, please use the links below.

More information on library services for the visually impaired can be found in the Libraries section of this website.

Seeing and hearing FAQs

1. How do I get registered?

When your eye consultant has informed you that you are eligible to be registered a copy of your Certificate of Visual Impairment (CVI) will be sent to us. We will then contact you to arrange an appointment to visit you at home to complete the registration process. This also gives us an opportunity to discuss with you any other assistance we may be able to offer to best fit your needs.

2. Do I have to get registered as sight impaired or severely sight impaired?

No, but it may help you access benefits and concessions and help us get more funding to provide more services.

3. I keep missing people when they visit me because I can't hear the doorbell or telephone. Can you help me?

Yes. Contact us and we will send you a form to complete so you can tell us the difficulties you are experiencing with your hearing. We will then arrange to visit to assess your situation and may be able to provide equipment to help you.

4. My neighbours are complaining about the volume of my TV. If I turn it down I can't hear it - can anything be done about this?

Yes - there is equipment available so that you can listen to your TV at a volume you can hear without disturbing your neighbours. You will need to contact our Duty desk so that we can send you a form to complete. When you return it to us we will arrange to visit you.

5. Will you give me a white stick and if so how will I know how to use it?

When we visit you we will talk about how you find your way around and how you manage when crossing roads. Some people use a white stick or cane to help them with this. If this is the best way to help you then you may be given a white cane to use. You will also be given full training in how to use it.

Everyone is different though, so just because you have a sight loss does not mean that you will need a white cane.

Related links

Contact information

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