Southampton City Council

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Cancellation of Contracts made at a Consumer's home

When a trader enters your home or place of work and you buy goods or services for £35 or more, the trader must give you a written notice providing at least 7 days in which you can cancel the agreement to buy.

If you have signed to agree for work to begin within the 7 day period for any of the following:

  • goods supplied to meet an emergency

  • goods that are personalised or made to your specification

  • goods whose price is dependent on fluctuations in financial markets

  • perishable goods

  • goods which by their nature are consumed by use and cannot be returned

  • goods that have become incorporated into land, or something else

  • goods or services relating to a funeral

and decide to cancel within the 7 day period then you will have to pay for the service you have received or the goods received.

Some contracts will not apply, for further details please click on the OFT link below.

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