Annual Bill - explained

You can either set up your direct debit online, download and print the direct debit form Council Tax Direct Debit form or telephone your bank details through to our office on 023 8083 3009.

Your instalments need to reach us on or before the date listed on your bill. There are four different payment dates available, the 1st, 8th, 15th and 23rd of the month. If you would like to request a different payment date, please complete the request form Change instalment date.

You should continue to maintain the payments as per the payment schedule on your bill. Please contact the council tax department with your moving date as soon as possible. We will then amend your account. Any overpayment can be transferred to your new account, if within this Local Authority area, or refunded to you.

No. Payment slips are only issued once per year with annual bills for customers not paying by Direct Debit. In order to control costs, these are not issued with other bills throughout the year. The reverse of your bill advises the different ways you can pay your bill.

Yes. You can cross out an incorrect figure and write in a new one. Please note, the payment slips have your unique account reference on and should not be used for anyone else's account.

It is important you maintain your payments towards this years bill to avoid further recovery action and costs being added to your account. However, please contact us to arrange a payment plan for the arrears on your account.

If you are on a limited income, you may be entitled to Council Tax benefit. You can complete a benefit calculation Benefits Calculator. (Directs you to the government's Gov.uk website)

Council Tax is a priority bill so it is important payments are maintained to avoid further recovery on your account, which may include costs being added. We can change your payment date to later in the month and have four payment dates available; 1st, 8th, 15th and 23rd. To request a different payment date, please click Change instalment date.

We only send one annual bill in March. This lists all the payments to make throughout the year. Bills are not sent monthly. Although you will receive a reminder if a payment is late, further late payments may mean you lose the right to pay by instalments, resulting in the full year's Council Tax bill becoming due for immediate payment.

No - payments are due monthly and repayment plans we make are governed by legislation. You can make part-payments but you must ensure that the full instalment due is paid by the date requested on your bill.

Certain residents may be entitled to discounts or exemptions. Please click Discounts for details of discounts and Exemptions for details of exemptions, or see your bill for further details. Please note; discounts and exemptions are not normally backdated for more than 30 days.

Your annual bill will be posted from mid – March and in time for you to make your first payment.