Homelessness - Answers to questions

You can contact No Limits, who offer free and confidential information and advice for 14 – 25 year olds. Please click the links below:

For direct access to a hostel please contact The Street Homeless Prevention team for initial advice:

The Street Homeless Prevention Team 023 8021 6000
Mondays - Thursdays 9.00am - 5.00pm
Friday 9.00am - 4.30pm

The council's Homelessness Unit can help with a list of hostels and housing projects and can be contacted at Housing Services, Southampton City Council, Civic Centre, Southampton. SO14 7LR on telephone 023 8083 2327 or 023 8083 2737.

Opening hours:
• 8:30am to 4:30pm Monday, Tuesday and Thursday
• 10:00am to 4:30pm Wednesday
• 8:30am to 4:00pm Friday

If your emergency occurs outside of normal office hours, the council's Out of Hours service can be contacted on telephone number 023 8023 3344.

Opening hours:
Monday - Thursday 5.00pm - 8.30am
Friday - Sunday 4.30pm - 8.30am

If you are sleeping rough in Southampton you could contact The Street Homeless Prevention team for initial advice:

The Street Homeless Prevention Team 023 8083 2343
Mondays - Thursdays 9.00am - 5.00pm
Friday 9.00am - 4.30pm

Hostel referrals

Assessments by the Street Homeless Prevention Team for hostels take place Monday - Friday, 9.30am - 11.30am at the Two Saints Day Centre, 30 Cranbury Avenue, St. Mary's.

You can call:

• The Police on 999 (if it is an emergency) or 0845 045 4545
• Women’s Aid on 023 8071 0068 (opening hours: Monday - Friday 10.00am - 4.00pm)
• New Raglan refuge tel: 023 8063 7550.

If you have had an emergency, out of normal working hours, that has left you without a home you can call the council's out of hours service on 023 8023 3344.

Or call 023 8083 2254 or Fax 023 8083 4477.

Email: housing.advice@southampton.gov.uk

The office is open:
Monday, Tuesday and Thursday 8.30am - 4.30pm
Wednesday 10.00am - 4.30pm
Friday 8.30am - 4.00pm

You can contact the Homeless Healthcare Team which consists of doctors, nurses, community psychiatric nurses and health visitors. They can provide general health advice together with drug and alcohol advice for anyone sleeping rough. This includes people in a woman’s shelter, bed and breakfast, and hostel or bed-sit accommodation. No appointment is necessary and all help and advice is free of charge.

The team can be contacted at: The Homeless Healthcare team 30 Cranbury Avenue, St Marys, Southampton, SO14 0CT, Tel: 023 8033 6991

Monday and Tuesday 9.30am - 12.30pm
Wednesday 9.30am - 12.30pm
Friday 9.30am - 12.30pm

Advice and help can be obtained from:-

Lordshill Advice Centre, Lordshill precinct Library, Lordshill 023 8043 1435 Wednesdays: 10:00am to 1:00pm

Millbrook Advice Centre, Community Centre, Windemere Avenue, Millbrook 023 8043 1435 Wednesdays: 2:00pm to 4pm.

Shirley Advice Centre, Shirley Precinct Library, Shirley 023 8043 1435 Mondays; (except B/Hs) 11:00am to 1:00pm

St Mary’s Advice Centre, St Matthew's Small Hall, Brinton's Road, St Mary's 023 8063 3939 Fridays: 11:00am to 1:00pm.

Swaythling Information Centre,The Bunker Methodist Church, Burgess Road, Swaythling 023 8055 3905 Mondays and Wednesdays: 10:00am to 3:30pm.

Victoria Road Advice, St Marks Institute, Woolston 023 8044 4555 Fridays: 10:00am to 1:00pm.

In the event of an emergency outside of normal office hours, Housing can be contacted via the council's Out of Hours service who can be contacted on telephone number 023 8023 3344.

You can contact the Homeless Healthcare Team which consists of General Practitioners (GPs), Practice Nurses, community Psychiatric Nurses and Health Visitors. They can provide general health advice and drug/alcohol advice for anyone rough sleeping, in a woman's refuge or in bed and breakfast , hostel or bedsit accommodation. No appointment is necessary and all help and advice is free of charge.

The Team can be contacted at: Homeless Healthcare Team, 30 Cranbury Avenue, Southampton. SO14 0CT. Telephone number 023 8033 6991.

GP surgery times:-
Monday and Tuesday 9:30am to 12:30pm
Wednesday 9:30am to 12:30pm
Friday (female doctor) 9:30am to 12.30pm

If you are single and homeless and need food you can attend the Two Saints Day Centre at 30 Cranbury Avenue , Southampton. SO14 0LT Monday to Friday: 9:00am to 4:30pm (also open to rough sleepers from 6:30am). Visitors must be sober.

Visit the Two Saints Day Centre web site: http://www.twosaints.org.uk/services_directory.php?service=14

A credit union may be able to help you. The members make regular savings, as little or as much as they wish. These savings then form a common pool of money from which loans are made to members. Co-operators Credit Union is Southampton’s local credit union. It is regulated by the Financial Services Authority. You can call them on 023 8033 0496.

Office opening hours:
• 12 Bellevue Road, Southampton. 10.00am to 4.00pm Wednesday and Thursday
• Kingsland Community Centre. 2.00pm to 4.00pm Wednesday
• Romsey Abbey United Reformed Church lounge. 10.30am to 11.30am Friday

Donations of food, clothing and furniture can be made to;

S.C.R.A.T.C.H is a registered charity which runs a number of services in Southampton providing food, clothing, furniture and white goods to vulnerable people. Telephone: 023 8077 3132

SCRATCH also launched community paint scheme in February 2003. This scheme provides a means of distributing surplus paint for use by disadvantaged people, charities, voluntary and community groups. Southampton City Community Wardens are probably the largest user of the scheme.

Southampton has a wide range of voluntary activity with homeless people, services and other vulnerable groups. To discuss you options you could contact;

We may be able to refer you to the Dorcas Project. The project collects donated furniture and household items from the public. These items are then passed on to people who need them. Basic furniture items can be delivered, which include beds, bedding, seating, curtains, kettle, toaster and kitchen box. They are usually able to deliver within 5 working days. The project works on a very strict 'best goes first' basis, meaning that when there is a choice of items required, the best items are delivered.