Leaseholder Services

If you have purchased a flat or maisonette either under the 'Right to Buy scheme' or on the open market, as a leaseholder you are legally obliged to pay a share of the cost of the services and major works that we provide to your block.

As your landlord we have a duty to maintain the building and charge you your share of the costs. The costs are divided equally between the number of flats in the block and they are reviewed every year.

- By Direct Debit: Phone 023 8083 4137 for further information
- By Debit/Credit Card: Phone 023 8083 2654 (there may be a 2.5% surcharge added to payments using a credit card)
- By Post: Send a cheque payable to 'Southampton City Council' to The Cash Office, Gateway, One Guildhall Square, Southampton, SO14 7FP
- In Person: At the Cash Office, Gateway, One Guildhall Square, Southampton, SO14 7FP
- Online: Please use the link at the top of this page

These are 'one off' major repairs or improvements carried out to the block, e.g. roof, door entry system, lift replacement, painting. As a leaseholder, if this work is carried out you will be consulted under the terms according to your lease and charged a proportion of the block cost once the work is completed. This charge is payable in full and as an owner you must be prepared for this type of expenditure.

The Leaseholder Forum was set up in 2008 to enable leaseholders to meet with Southampton City Council Housing staff to discuss issues about the service that they receive from us. The forum meets every 4-6 months and is a valuable way to provide regular feedback to leaseholders about policy changes or new initiatives and is advertised in the Tenants' Link.

If you are a leaseholder and are interested in attending the next meeting, please contact the Tenant Participation Unit on 023 8083 3185 or you can check the calendar of events.

The leaseholder information downloadable document (shown below - or from the link in the left hand panel) explains about how the council manages the block in which you live as a residential property leaseholder. It includes details of the following: