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You are here:home > Living > Housing > Council tenants > Concierge Services

Concierge Services

Aims and Objectives

The service aims to help to look after the blocks by monitoring the communal areas, outside areas and helping residents to control who gains entry to the block.

Rather than having a person sat in the lobby of each block, the concierge service uses sophisticated door entry systems and an extensive Closed Circuit Television (CCTV) camera network to help to manage the blocks. This allows the council to deliver an excellent service whilst keeping the cost as low as possible.


The main features of the scheme are:

  • The concierge service links the main entrance door of your block to a control centre which operates 24 hours a day, 365 days a year.
  • Homes are also linked to the control centre through a handset located in your flat.
  • Depending on the scheme, the handset in your home may have a video screen to allow you to view visitors calling your flat from the main door.
  • The concierge control centre also controls the CCTV network in and around the blocks covered by the scheme.
  • Intercoms may also be installed in foyers, lobbies and lifts to allow the control centre to speak to people in these areas.
  • The concierge service will work closely with your local housing office, tower block wardens and neighbourhood wardens to improve the blocks and the surrounding neighbourhood.

Contact information