The Tenant Services Authority (TSA) is the new regulator for homes owned by housing associations and co-ops. From spring 2010, they are likely to be responsible for local council landlords too.
The first thing the TSA needs to do is draw up a brand new set of standards for all social landlords. These standards are very important, as the TSA will be monitoring how landlords do in achieving them and taking action against any who don’t.
National Conversation Consultation
In March 2009 the Tenant Services Authority (TSA) encouraged all social landlords to undertake a project for them to find out from their tenants what makes a good landlord, what landlords do well and not so well and to share examples of excellent customer service. The TSA called this the “National Conversation.”
During March 2009 Southampton City Council invited tenants to attend 8 drop-in events around the city to discuss these issues and 57 tenants attended. The TSA asked tenants to complete a questionnaire of 20 set questions, the majority of these were multiple choice. There were a small number of open ended questions.
“It was a great opportunity for tenants to talk candidly and tell us where we can improve. We are already doing a lot of work in the areas tenants have told us are their priorities and the feedback will spur us on to do even more to address these issues and bring about some real changes for tenants.” Nick Cross, Head of Housing Management.
Southampton City Council
