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You are here:home > Living > Housing > Council tenants

Council Tenants

Here you will find advice on setting up a tenants' association and learn about supported tenancies enabling people to live independently in the community. There is news on our low-cost home contents insurance scheme as well as the right to buy and Low Cost Home Ownership (LCHO) for tenants who wish to buy. If you have an enquiry, council tenants should contact each of the housing sections mentioned in the pages above or their nearest housing office.

Latest News for existing council tenants in Southampton

voting box Tenant Survey results 2012

The latest Tenant Survey results are here. Satisfaction rates have dropped and Head of Housing, Nick Cross explains how we are going to ensure that we use these results to improve the Housing Service for all tenants.

image of a blue newspaper Housing Service Standards 2013-15

These are the standards tenants and leaseholders can expect from each section of the Housing Service. We will regularly report back on how we are meeting these standards

Housing Services Report 2012 Housing Services Report 2012

The latest Housing Services report is available here. Did you know customer satisfaction has gone up 84% and that 87% of tenants think the council lets tenants know about things which effect them?

stylised tree Moneytree magazine January 2013

Look out for Moneytree magazine being delivered to all council tenants

Major Benefit Changes Major Benefit Changes

The Government is making major changes to the benefits and tax credits system. Do you know what effect these changes will have on your household?

Find more information about:

1. Reporting Repairs

How do I report a repair to my council property? You can report repairs online or find out more information about repairs.

2. Paying your council rent

The prompt and regular payment of your rent is your responsibility. We have a variety of methods to pay. If you fall into arrears do not ignore the problem get in touch with us straight away, we are here to help you.

3. Tenants Handbook

You should have received a copy of your Tenants Handbook when you moved into your property however, we have placed a copy online. You will also find information on your Tenancy Agreement, change of tenancy name, repairs and much more.

4. Antisocial Behaviour

If you want to report an incident of anti social behaviour or find out how we deal with antisocial behaviour.

5. Special Decorating Scheme

Did you know that, subject to conditions, you may be entitled to have two rooms decorated for you absolutely FREE under the council's Special Decorating scheme?

6. Housing Adaptations

If you have a disability or long term illness we may be able to provide you with special equipment or adapt your home to help you live as independently as possible.

7. Housing Benefits, Welfare and Debt Advice

Do you need help in dealing with debt? Do you need advice or guidance through the benefits maze? We have a housing benefit calculator that can calculate whether you are eligible for Housing and/or Council Tax Benefit, and the amount you could receive, based upon the information you supply.

8. Tenants Participation

This is a key area where tenants are consulted and involved in every aspect of service improvements. Here you will find a calendar of events, tenant associations and lots more.

Downloadable documents

Icon Name of file Size Download time
Image Housing Service Standards 2013-15 1982 KB 8secs @ 2Mbps
Image Housing application form 293 KB 1secs @ 2Mbps
Image Application for a Mutual Exchange 34 KB 0secs @ 2Mbps
Image Moving in standard 187 KB 1secs @ 2Mbps
Image Moving out standard 191 KB 1secs @ 2Mbps
Image Moving out checklist 168 KB 1secs @ 2Mbps
Link to download Adobe Acrobat if required

Contact information