What is an emergency repair?
If there is a health and/or safety risk to you or anyone else in your home then it is an emergency. For example;
• Fire damage
• Burst pipes
• Lift breakdowns
• No electricity (not power-cuts)
• Unable to open a door-entry system
• A wall or chimney is leaning dangerously
How do I report an emergency repair?
You can report your emergency repair by calling our 'out-of-hours repairs service' on 023 8023 3344 out of office hours Monday to Friday, at weekends and on Bank and Public Holidays.
When you report an emergency repair you will be asked to explain why your repair cannot wait until normal working hours. You will find further information about Southampton City Council's housing repairs service in your tenant's handbook.
Fire or Injury
For fire and/or injury phone the emergency services on 999 as soon as you are safe to make a phone-call.
For gas leaks phone the National Gas and Emergency Service FREE on 0800 111 999* immediately. Do not use a mobile phone near a gas leak.
*Please note that some mobile phone network operators may charge you for calls to 0800 numbers. Please check with your network operator before dialling.