Repairs to Council Homes

What is the Housing Repairs Contact Centre?
The Housing Repairs Contact Centre is a dedicated telephone service for council tenants to report repairs to council homes and communal areas. You can use it to:

• Report repairs and arrange repair appointments
• Get expert advice on repairs and chase up any repairs not done on time
• Report any complaints you may have about repairs.

How do I report a non-urgent repair?
During office hours you can report your non-urgent repair by using one of the following methods:

• Online: use the link at the top of this page
• Email: housing.repairs@southampton.gov.uk
• Text: 07797 877 002
• Telephone: 0800 519 1919

Office opening hours: 8am-6pm Monday to Friday

What is an emergency repair?
If there is a health and/or safety risk to you or anyone else in your home then it is an emergency. For example;

• Fire damage
• Burst pipes
• Lift breakdowns
• No electricity (not power-cuts)
• Unable to open a door-entry system
• A wall or chimney is leaning dangerously

How do I report an emergency repair?
You can report your emergency repair by calling our 'out-of-hours repairs service' on 023 8023 3344 out of office hours Monday to Friday, at weekends and on Bank and Public Holidays.

When you report an emergency repair you will be asked to explain why your repair cannot wait until normal working hours. You will find further information about Southampton City Council's housing repairs service in your tenant's handbook.

For fire and/or injury phone the emergency services on 999 as soon as you are safe to make a phone-call.
For gas leaks phone the National Gas and Emergency Service FREE on 0800 111 999* immediately. Do not use a mobile phone near a gas leak.

* Please note that some mobile phone network operators may charge you for calls to 0800 numbers. Please check with your network operator.