The Central District Residents Forum is all about local services and improvements. The central local housing office will share with tenants and leaseholders what the local team have been doing, get your ideas of improvements, share good practice and talk to you about any challenges you might have. The group is made up of representatives from the districts tenants and residents associations and block reps.
Please take a look at the two documents below entitled 'Central Residents Forum presentation' and 'Central Residents Forum notes'.
The Supported Housing Forum is a great opportunity for tenants in Supported housing stock to meet regularly and discuss issues that concern them.
Just some of the issues they have been actively involved with are the Supported Housing Project/changing roles of the Wardens, Decent Homes, role of the Activity Co-ordinators and the Capital Improvements to the Sheltered Schemes.
The Supported Housing Forum, which is supported by the Tenant Participation Unit but run by tenants, is open to all tenants that live in Southampton City Council Supported Housing and meets monthly (excluding August and December) on the last Tuesday of each month between 2.00–4.00pm at the Tenants Resource Centre, Civic Centre, Southampton, SO14 7LY.
This group is run by leaseholders and aims to improve the service that leaseholders receive from the council by making sure their views are represented and there is a way for citywide issues to be addressed.
It is also an excellent opportunity for leaseholders to meet and share information, common themes and to keep up to date with service changes.
Some recent work the group have been doing includes looking into how service charges are calculated, finding out about how the leaseholder team is organised, giving their views on a new welcome pack for leaseholders and talking to senior managers about estate improvement works.
The group will also look into specific issues for leaseholders, if you would like to contact the group please do so by email email@example.com or through Tenant Participation using the details below.
In 2009 we introduced a new way for tenants to be involved in helping improve services. These are called Tenant Inspectors.
The role of Tenant Inspectors is to look at a part of the service and highlight what is good and suggest recommendations for improvement. A Tenant Inspector can look more closely at the service by using different methods such as surveys, mystery shopping or interviewing tenants or staff.
They have already looked at the Voids Service and as a result came up with some really good suggestions included in the new Moving In/Out Standard.
We have recruited 11 Tenant Inspectors and after lots of training they have recently finished looking at ASB. Their final report can be found below.
One of the main ways we get information out to all 17,000 tenants and leaseholders is through our magazine Tenants' Link.
We are always looking for story ideas and information from tenants that would be good to share so if you have any ideas what could be included in future issues then please let us know or join this group.
In November 2012 we set up a Tenant Repairs Panel to work closely with our Housing Operations Team to help us develop our Responsive Repairs Service. This group looks at all aspects of the repairs service and works with us to improve the service that tenants receive. The group meets for 3 hours, six times a year.
If you would be interested in joining this group then please get in touch.