To request that your existing card is upgraded to pay the toll please complete this online form.* We will send you details of how to add credit to your account once the function is activated. The resident's concession will be applied for residents of Southampton City Council.
*As evidence of qualification is required for the Disabled Person's Concession, the online system is unable to process applications for this. Please see below for where to apply and the documents required. The Itchen Bridge Card Upgrade form can be printed from this page.
Follow this link to Apply online.*
Residents and non-residents can apply for a card to pay the toll online. You need to be at least 17 years of age to apply online. We will do an automated check to confirm your identity and eligibility for the resident’s concession. All you need to do is complete the form and upload a digital photo of yourself or use a webcam to take your photo. If you would like help to complete the online application, Bitterne and Central Library have webcams to capture your picture and can help you with your application.
The resident’s concession will be applied to the card for residents of Southampton City Council.
* As evidence of qualification is required for the Disabled Person's Concession, the online system is unable to process applications for this. Please see below for where to apply and the documents required.
You can apply for a new Smartcities card or an existing Smartcities/bus pass card to be upgraded for use on the Itchen Bridge in the following venues:
Along with your application form please take the following documents when applying in one of the above venues:
- Proof of your address on a document in your name, not more than three months old (Utility bill, Bank statement, current Council Tax bill or Official correspondence)
- Proof of your personal identification on a document containing your date of birth (Driving licence, Passport or Birth Certificate if in your current name).
- A colour passport style photograph taken on a light background.
- For the Disabled Person’s Concession please see below for the additional documents required to show evidence of qualification.
The application form can be printed from this page, is available from the venues given above or you can request one to be posted to you. Please note that we cannot accept postal applications.
Two documents are required to show evidence of qualification for the disabled person's concession for the Itchen Bridge. The first one being one of the following:
A recent letter from the Department for Work and Pensions confirming being in receipt of the higher rate of the mobility component of Disability Living Allowance
A recent letter from the Department for Work and Pensions confirming being in receipt of Personal Independence Payment at 8 points or above against the ‘moving around’ activity
Current evidence of being in receipt of a mobility supplement under article 26A of the Naval, Military and Air Forces etc (Disablement and Death) Service Pensions Order 1983, including such a supplement by virtue of any scheme or order under article 25A of the Personal Injuries (Civilians) Scheme 1983
And also a photocopy of both sides of your blue badge.
You can apply for your Smartcities card to be renewed up to 1 month before the expiry date on the front of your card. Evidence of qualification as given above is required to renew your card. Renewals can be made in one of the following ways:
by visiting a Southampton library, local housing office or Gateway at One Guildhall Square with your current Smartcities card, qualification documents and evidence of your address.
by sending copies of your Smartcities card, qualification documents and address evidence by post to Smartcities, Floor 4, One Guildhall Square, Southampton, SO14 7FP
by sending copies of your Smartcities card, qualification documents and address evidence by email to email@example.com
Businesses can apply for smart cards as a means of managing payments. You can apply for the Commercial Smartcities card/s by completing a paper application form which can be printed from this page or can be requested by telephone: 023 8083 3008. This form gives the documents required and the address of where it needs to be posted to.
Businesses will be able to have multiple smartcities cards, with each card linked to each vehicle and manage those cards online via the online account management system. Information about adding credit online will be sent with the cards.
The Commercial Concession scheme is available to owners and operators of vehicles registered to, and operating from premises within the Concession zone. The Concession zone is an area of Woolston, Weston and Sholing bounded on the north by Sholing Road, South East Road and Heathfield Road; on the east by the City boundary; and on the south and west by the river and shoreline, including all those premises situated on the northwards extension of Hazel Road.
If your business is outside of the Concession zone, you can still apply for Smartcities cards, but you will not be entitled to a concession. Your cards will enable you to make prepayments on your Itchen Bridge account without having to worry about having the exact change.
Smartcities cards for businesses within the concession zone will need to be renewed once a year in March.
Before you can use your card at the toll bridge you will need to add credit to it and keep it topped up. You will be able to do this online with a credit or debit card. Please note that although your account summary will show any payments made within a short period of time, it may take up to 2 hours to update your account at the Itchen Bridge toll readers.
Alternatively you will be able to top up by phone: 023 8083 3008 (Monday to Friday 8.30am to 5.00pm), in person at Peartree and Sholing local housing office on Portsmouth Road, Woolston (Tuesdays and Thursdays 8:30-12:30 and 13:30-16:00 only) or in the cash office in Gateway at One Guildhall Square with cash or a credit or debit card. Please allow 1 working day for your account to be credited when using one of these payment options.
Cash office opening times
Please allow two weeks from applying for your card.
When you complete the application form you’ll be asked which services you’d like to have. For example the card can be a library card, an Organ Donor card and if you are eligible a concessionary bus pass for residents of Southampton City Council. Follow the links on the left of this page for more details on the services the card offers.
Cards that are lost, stolen or damaged will be replaced after an administration fee is paid, unless a police crime reference number is supplied (only one card per year will be reissued free of charge when a crime reference number is provided).
Please see the lost and stolen card link to the left of this page for further information.
Yes, however an administration fee of £10 will be deducted from the amount refunded. Please email or write to the Smartcities office to close your Itchen Bridge account and arrange a refund.
Address: Smartcities, Southampton City Council,
Floor 4, One Guildhall Square,
Southampton, SO14 7FP