To request that your existing card is upgraded to pay the toll please complete this online form. We will send you details of how to add credit to your account once the function is activated.
If you qualify for the Disabled Person's Concession, applications are required to be made in person using an upgrade form (please see below) as evidence of your qualification is required.
To apply for a card to pay the toll please follow this link to Apply online.*
The quickest and easiest way is to apply online. You need to be at least 17 years of age to apply online. Your identity will be checked online. All you need to do is upload a digital photo of yourself or use a webcam to take your photo.
If you would like help to complete the online application, Bitterne and Central Library have webcams to capture your picture and can help you with your application.
*Please note that applications for the Disabled Person's Concession cannot be made online as evidence of qualification needs to be provided. Please see below for how to apply in person.
You can apply in person in any Southampton library, local housing office or in Gateway at One Guildhall Square. To apply in person you will need to complete a paper application form in advance and provide the following:
- Proof of your address on a document in your name, not more than three months old (Utility bill, Bank statement, Council Tax bill (current) or Official correspondence)
- Proof of your personal identification on a document containing your date of birth (Driving licence, Passport or Birth Certificate if in your current name).
- A colour passport style photograph taken on a light background will be required. Digital or black and white photographs cannot be accepted.
- If applying for the Disabled Person's Concession you will need to provide current evidence of being in receipt of the higher rate of the mobility component of Disability Living Allowance* and a photocopy of both sides of your blue badge.
The application form can be printed from this page or is available from any Southampton library, local housing office or Gateway. Please note that we cannot accept postal applications.
*or a mobility supplement under article 26A of the Naval, Military and Air Forces etc (Disablement and Death) Service Pensions Order 1983, including such a supplement by virtue of any scheme or order under article 25A of the Personal Injuries (Civilians) Scheme 1983.
Businesses can apply for smartcards as a means of managing payments. You can apply for the Commercial Smartcities card/s by completing a paper application form which can be printed from below or can be requested by telephone: 023 8083 3008. This form gives the documents required and the address of where it needs to be posted to.
Businesses will be able to have multiple smartcards, with each smartcard linked to each vehicle and manage those smartcards online via the online account management system. Information about adding credit online will be sent with the cards.
The Commercial Concession scheme is available to owners and operators of vehicles registered to, and operating from premises within the Concession zone. The Concession zone is an area of Woolston, Weston and Sholing bounded on the north by Sholing Road, South East Road and Heathfield Road; on the east by the City boundary; and on the south and west by the river and shoreline, including all those premises situated on the northwards extension of Hazel Road.
If your business is outside of the Concession zone, you can still apply for a Smartcities card, but you will not be entitled to a concession. Your card will enable you to make prepayments on your Itchen Bridge account without having to worry about having the exact change.
These smartcards will need to be renewed once a year in March.
As the disabled person's concession for residents of Southampton is issued on a bus pass card please use a Bus Pass renewal form for Eligible Disabled Southampton Residents.
A recent letter from the Department for Work and Pensions confirming being in receipt of the higher rate of the mobility component of Disability Living Allowance and a copy of both sides of the Blue Badge is required to reissue this concession.
The form can be printed from this website or is available in Southampton Libraries, Local Housing Offices or Gateway at One Guildhall Square. Applications are also made in these venues.
A recent letter from the Department for Work and Pensions confirming being in receipt of the higher rate of the mobility component of Disability Living Allowance and a copy of both sides of the Blue Badge is required to reissue a card with this concession.
This evidence can be provided in one of the following ways:
by visiting a Southampton library, local housing office, or Gateway at One Guildhall Square with your current Smartcities card and evidence of your address. Copies of your qualification documents will be taken
by email to firstname.lastname@example.org Please give your name, current and previous address if this has changed and attach the required documents
by sending copies by post to Smartcities, Floor 4, One Guildhall Square, Southampton, SO14 7FP. Please confirm your account number, name and current and previous address if this has changed