Itchen Toll Bridge

Please complete this online form and we will enable the toll bridge function on your card. We will send you details of how to add credit to your account once the function is activated.

If you qualify for the disabled person's Bridge concession please apply in person (see below) using an upgrade form as evidence of qualification will be required.

Please follow this link to Apply online

The quickest and easiest way is to apply online. You need to be at least 17 years of age to apply online. Your identity will be checked online. All you need to do is upload a digital photo of yourself or use a webcam to take your photo.

If you would like help to complete the online application, Bitterne and Central Library have webcams to capture your picture and can help you with your application.

Please note, if applying for the disabled concession we need you to apply in person as evidence of qualification needs to be provided (please see below).

You can apply in person in any Southampton library, local housing office or in Gateway at One Guildhall Square. To apply in person you will need to complete a paper application form in advance and provide the following:

• Proof of your address on a document in your name, not more than three months old (Utility bill, Bank statement, Council Tax bill (current) or Official correspondence)

• Proof of your personal identification on a document containing your date of birth (Driving licence, Passport or Birth Certificate if in your current name).

• A colour passport style photograph taken on a light background will be required. Digital or black and white photographs cannot be accepted.

• If applying for the disabled concession you will need to provide current evidence of being in receipt of the higher rate of the mobility component of Disability Living Allowance and a photocopy of both sides of your blue badge.
  

The application form can be printed from this page or is available from any Southampton library, local housing office or Gateway. Please note that we cannot accept postal applications.

Businesses can apply for the smartcard as a means of managing payments. You can apply for the Commercial Smartcities card by completing the paper application form which you can download here. This form gives the documents required and the address of where it needs to be posted to.

Businesses will be able to have multiple smartcards, with each smartcard linked to each vehicle and manage those smartcards online via the online account management system. Information about adding credit online will be sent with the cards.

The Commercial Concession scheme is available to owners and operators of Class 3 and larger vehicles registered to, and operating from premises within the Concession zone. Please see this link to confirm the classification of your vehicle.

The Concession zone is an area of Woolston, Weston and Sholing bounded on the north by Sholing Road, South East Road and Heathfield Road; on the east by the City boundary; and on the south and west by the river and shoreline, including all those premises situated on the northwards extension of Hazel Road.

If your business is outside of the Concession zone, you can still apply for a Smartcities card, but you will not be entitled to a concession. Your card will enable you to make prepayments on your Itchen Bridge account without having to worry about having the exact change.

If you are eligible for the residents discount you can apply online, where your identification and address will be checked, or in person by completing the paper application form (please see details above).

If you are applying for the disabled person’s concession you need to be in receipt of the higher rate of the mobility component of Disability Living Allowance and provide current evidence of this. You will also need to provide a photocopy of both sides of your blue badge. Applications will need to be made in person in any Southampton library, local housing office or in Gateway using a paper application form.

Before you can use your card at the toll bridge you will need to add credit to it and keep it topped up. You will be able to do this online with a credit or debit card. Payments should be credited to your account within the hour. Add credit to your card here

Alternatively you will be able to top up by phone: 023 8083 3008, in person at Peartree and Sholing local housing office on Portsmouth Road, Woolston (Tuesdays and Thursdays 8:30-12:30 and 13:30-16:00 only) or in the cash office in Gateway at One Guildhall Square with cash or a credit or debit card. Please allow up to 2 working days for your account to be credited when using one of these payment options.

Council offices opening times

Cash office opening times

You can check your card balance online but if your card is running low you will start getting warning messages when you use the card at the toll bridge.

Please allow two weeks from applying for your card.

Yes, tokens can be used until 28 February 2013.

When you complete the application form you’ll be asked which services you’d like to have. For example the card can be a library card, an Organ Donor card and if you are eligible a concessionary bus pass for residents of the City of Southampton. Follow the links on the left of this page for more details on the services the card offers.

Cards that are lost, stolen or damaged will be replaced after an administration fee is paid, unless a police crime reference number is supplied (only one card per year will be reissued free of charge when a crime reference number is provided).

Please see the lost and stolen card link to the left of this page for further information.

Yes, however an administration fee of £10 will be deducted from the amount refunded.

Please email or write to the Smartcities office to close your Itchen Bridge account and arrange a refund.

Email: smartcities@southampton.gov.uk

Address: Smartcities, Southampton City Council,
Floor 4, One Guildhall Square,
Southampton, SO14 7FP