You can apply by completing an application form and returning it in person to any Southampton library, local housing office or Gateway at One Guildhall Square. Application forms are available from these venues or can be printed from this webpage to complete. You can also request an application form to be posted to you.
Please note that we can only issue Concessionary bus passes to residents who live within our council tax area and cannot accept postal applications.
Council offices opening times
Along with your application form you must provide:
Proof of your address on a document in your current name, not more than three months old from one of the following:
Utility bill (gas, electric, water etc dated within the last 3 months)
Bank statement (dated within the last 3 months)
Council Tax bill (current)
Official correspondence (dated within the last 3 months)
Proof of your personal identification on a document containing your date of birth from the list below:
Birth Certificate (if it is still in your current name). Please note that birth certificates are not official proof of identity but we do accept them for this purpose.
A colour passport photograph taken on a light background will be required. Black and white photographs cannot be accepted. Gateway is able to take your photograph for use on your Smartcities card (this is not a guaranteed service)
If you are registered as severely sight impaired/blind please provide a copy of your registration card.
Eligible disabled persons need to provide evidence of their qualification if under the automatic age of qualification. Qualification documents will be copied (with the exception of MQ14 forms as the original is required) and attached to your application form when you apply. Copies of documents and MQ14 forms are not returned.
Southampton residents who are registered as severely sight impaired/blind can apply for a bus pass featuring a green triangle which will allow them to travel free at any time when the cardholder boards a bus within the Southampton City Council boundary. Please see questions 1 and 2 above for where to apply and the documents required.
You can travel across England, including the Isle of Wight. You cannot travel free in Wales, Scotland, Northern Ireland, Channel Islands or Isle of Man.
The English National Concessionary bus pass will enable eligible users to have free off-peak travel on all local registered bus services anywhere in England.
In Southampton the main local buses include First Bus, Bluestar, Wilts & Dorset, Velvet and Uni-link. Other areas have different local bus companies.
All Southampton Senior Citizen and Disabled Person's English National Concessionary bus passes can be used to travel free anywhere in England when boarding a bus between 09:30 and 23:00 Monday to Friday, all day Saturday, Sunday and Bank Holidays. Southampton issued passes can also be used to travel when boarding a bus within the Southampton City Council boundary between 09:00 and 09:30 and between 23:00 and 00:30 Monday to Friday.
Blind persons issued with a Southampton Disabled Person's Concessionary pass featuring a green triangle can also travel free at any time where the cardholder boards the bus within the Southampton City Council boundary and if the local authority allows, in other areas in England.
The English National Concessionary bus pass applies to local bus travel only.
Probably not. As a general rule, local authorities will only provide additional services for their own residents. Please check with the relevant authority in the area which you intend to travel.
A companion pass is a bus pass which contains the letter ‘C’ which means that the holder is unable to travel alone on a bus at any time for medical reasons. One carer will be able to travel with the holder free of charge when travelling within the Southampton City Council area (companion passes are not part of the English National Concessionary Travel Scheme).
To show evidence of qualification for a companion pass we require 2 documents. The first being one of the following:
a letter from the Department for Work and Pensions confirming that you are in receipt of the higher rate of the care or mobility component of Disability Living Allowance or attendance allowance.
a letter from the Department for Work and Pensions which confirms that you have been awarded Personal Independence Payment at 8 points or above against either the PIP “Moving Around” and/or “Communicating verbally” activities
a letter from the Service Personnel and Veterans Agency confirming being in receipt of War pensioner's mobility supplement
a Sensory Services registration card confirming that you are blind, partially sighted or deaf or evidence that you are without speech
- a letter from a medically qualified practitioner confirming that you are unable to travel alone on a bus for medical reasons.
By email or letter (please see below for details) giving your name, Smartcities account number, old address and new address or by visiting a Southampton Library or Gateway at One Guildhall Square with an official letter which contains your name and new address (if your new address is outside of the Southampton City Council area you will need to apply for your bus pass to the local authority receiving the council tax for your property).
If you have provided the Smartcities office with your current email address and your new address is within the Southampton City Council area you can also update your address by using this link to the self service portal. Please note:
The Itchen Bridge service - please see the Itchen Toll Bridge link on the left side of this page.
The Get Active Subscription - please see the Get Active link on the left side of this page for the evidence of qualification required. This evidence can be emailed to Smartcities@southampton.gov.uk or taken to a Southampton Library or Gateway at One Guildhall Square. The subscription will then be added remotely to your existing card.
Organ Donation - if you would like to be added to the NHS Organ Donor Register and would like the Donor Symbol on the back of your card please complete sections 1, 2 (including account number), 7 and 9 of the Smartcities Application form and take it to a Southampton Library or to Gateway at One Guildhall Square.
Your concessionary bus pass/Smartcities card has an embedded memory chip and stores data electronically. The diagram below shows a cross section of a smart card. The memory chip stores data and the antenna allows the chip to talk to a reader without touching it.
To keep your card in good working condition it needs to be kept dry, in a flat position in a separate wallet. If your card has been bent the antenna may become detached from the microchip. This would mean that it would not work on the readers on the buses, Itchen Bridge or on other scanning devices. Deep scratches, friction or excessive pressure can also cause damage to the chip or antenna.
Your Smartcities card, if used and kept correctly should have a lifetime of at least 5 years. Please note that there is an administration fee for the replacement of cards which have been damaged or lost.