How do I replace my Smartcities/Bus Pass Card if it is lost or damaged?
An administration fee of £10.00 will be required to replace a Smartcities/bus pass card*
Cards can be replaced by making an online payment here using a debit or credit card. A charge of 1.5% is made when using a credit card. There is no charge when using a debit card.
When making a payment online please note the following:
After a payment is made a refund cannot be given if a card is found
If you have not informed the Smartcities office of a change of address please provide your current and previous address. Your current or previous address will need to match the one we hold for you
If you are unable to order a replacement card please email email@example.com to have your details checked
If you do not receive your card within 7 days please send an email to firstname.lastname@example.org including your receipt
Disabled person's bus passes are replaced with the same expiry date as the last card issued.
Payments can also be made in Gateway at One Guildhall Square.
What should I do if my Smartcities/Bus Pass Card is stolen?
To replace your card we require a police crime reference number either over the telephone: 023 8083 3008, or through Gateway at One Guildhall Square. A new card will then be posted to you. No payment is required (only one card per year will be reissued free of charge when a police crime reference number is provided). All details are held on our secure computer database so you will not need to supply another photograph.
* Unless a bus pass card is due to expire/expired or a card kept as in the Terms and Conditions issued more than 2 years ago fails to work on smartcard readers.