Lost or stolen cards

What should I do if my Smartcities Card/Bus Pass is lost?

If you have lost a Smartcities Card/Bus Pass, an administration fee of £10.00 will be required to replace it. Payments can be made in Gateway at One Guildhall Square.

For Senior Citizen bus passes and Itchen Bridge standard cards, payments can also be made ONLINE using a debit or credit card (please note that a charge of 25p is made when using a credit card. There is no charge when using a debit card). When making a payment online please note the following:

• After a payment is made a refund cannot be given if a card is found
• If you have not informed the Smartcities office of a change of address please provide your current and previous addresses
• Please click on 'finish' at the end of the process.

A new card will be posted to you after payment has been received. All details are held on our secure computer database so you will not need to supply another photograph.

What should I do if my Smartcities Card/Bus Pass is stolen?

To replace your card we require a police crime reference number either over the telephone: 023 8383 3008, or through Gateway at One Guildhall Square. A new card will then be posted to you. No payment is required. All details are held on our secure computer database so you will not need to supply another photograph.