Terms and conditions

• The card must be used according to the terms and conditions laid down by the individual services offered on the card.

• Smartcities means Smartcities, Civic Centre, Southampton, SO14 7LY.

• Any individual over the age of 3 years can apply for a Smartcities card. Only one Smartcities card will be issued to an individual. Cards which have been replaced are cancelled and should not be used again.

• Only the cardholder may take advantage of the Smartcities card. It is not transferable.

• The card will need to be produced whenever the cardholder wishes to take advantage of the services offered by Smartcities.

• All lost and stolen cards must be reported as soon as possible to Smartcities on 023 8083 4222 or smartcities@southampton.gov.uk.

• Cards that are lost, stolen or damaged will be replaced and an administration fee will be charged, unless a police crime reference number is supplied.

• Smartcities will pass information to authorities in the interests of the detection of fraud and other illegal purposes. This will be done in accordance with the Data Protection Act 1998.

• When a cardholder changes their name, a new card will be created after fulfilling authentication needs and there will be no charge.

• Smartcities must be notified immediately of any change of address or circumstance.

• It is the responsibility of the cardholder to provide Smartcities with correct information.

• Smartcities reserve the right to withdraw or amend the Smartcities card with reasonable notice/or no notice.

• Smartcities will not be liable for any mistakes and/or omissions made by the cardholder at any time.

• Periodically we will contact you to ensure that the information we hold is up to date.

• The Smartcities card remains the property of Southampton City Council and must be returned upon request.

• Smartcities accepts no responsibility for the loss or damage to original documents submitted for use in the application process.

• Data collected is in accordance with the Data Protection Act 1988. For further information write to the following address: Data Protection Coordinator, Legal Services, Southampton City Council, Southbrook Rise, 4-8 Millbrook Road East, Southampton. SO15 1YG, or view the city council’s data protection notification online.

GET ACTIVE

• Anyone aged 3 years or over may apply for a Get Active subscription.

• The Smartcities card must be produced with a valid Get Active subscription to obtain a reduced rate, otherwise the full charges must be paid.

• Get Active subscribers may not book in advance for reduced rate sessions at City Council Sport and Recreation Venues.

• To obtain Get Active rates for individual court hire for badminton and squash all players must be in possession of a Get Active subscription.

• The Get Active subscription is valid Monday to Sunday from 9am to 4pm (last ticket sold at 3:15pm). It does not exist for all services e.g. club/group bookings and team sports are excluded.

• Applicants receiving a Get Active subscription must notify the Smartcities bureau immediately if their circumstances, or those of their dependants change, or if they cease to qualify for any other reason.

• If applying for a Get Active subscription you will need to renew every 6 months, and all relevant documentation must be shown at time of renewal.

• Southampton City Council reserves the right to amend or withdraw all or part of the benefits at any time.

• Use of fitness suites is subject to an induction.

PASS - PROOF OF AGE

• Any authorising person who knowingly attempts to aid a fraudulent application may be liable for prosecution.

• The information that has been supplied to us will be checked for authenticity.

CONCESSIONARY BUS PASS

• The concessionary bus pass can only be used by the cardholder, as per the concessionary scheme administered by Southampton City Council. The cardholder may be accompanied by a companion in accordance with the conditions of the scheme. For full terms and conditions see www.smartcities.co.uk.

• Fraudulent use of this pass may result in its withdrawal and may lead to prosecution.

• Passengers using this pass will be carried as per the conditions of carriage of the bus company on which they are travelling.

• The concessionary bus pass is only valid for off-peak travel except in the case of Blind persons, as described below. National off-peak is defined as between 9.30am - 11.00pm Monday to Friday, and at any time at weekends and bank holidays. Local off-peak travel is defined as between 9.00am - 11.59pm and any time at weekends and bank holidays. Local off-peak times may be subject to change.

• Blind persons are permitted to travel free at any time; however, when travelling before 9.30 Mondays to Fridays they can only travel free on a bus service which starts in Southampton on a direct route, on production of their concessionary bus pass featuring a green triangle.

• A local Smartcities (non-English National Concessionary) bus pass is only for use within the Southampton City Council boundary.

• Concessionary bus cardholders must notify the Smartcities bureau immediately if their circumstances change, or if they cease to qualify for any other reason.

• Applicants for the concessionary bus pass must be over 5 years of age, as under 5’s travel free.

COMPANION BUS PASS

• A bus pass containing the letter 'C' means that the holder cannot travel alone on a bus at any time.

• Travel will be refused if a pass containing the letter ‘C’ is presented to a bus driver by a person who is unaccompanied. The companion and the pass holder will be required to alight at the same time.

• Companions can only travel free of charge when boarding a bus within the Southampton City Council boundary.

• The companion of a pass holder with an English National Concessionary bus pass will have to pay the full fare should they board a bus outside of the Southampton City Council boundary.

• It is not permitted to have two bus passes. Should a previous bus pass have been issued it will have been hotlisted in the database and should be returned to the Smartcities office, Southampton City Council.