The card must be used according to the terms and conditions laid down by the individual services offered on the card.
Smartcities means Smartcities, Civic Centre, Southampton, SO14 7LY.
Any individual over the age of 3 years can apply for a Smartcities card. Only one Smartcities card will be issued to an individual. Cards which have been replaced are cancelled and should not be used again.
Only the cardholder may take advantage of the Smartcities card. It is not transferable.
The card will need to be produced whenever the cardholder wishes to take advantage of the services offered by Smartcities.
All lost and stolen cards must be reported as soon as possible to Smartcities on 023 8083 4222 or smartcities@southampton.gov.uk.
Cards that are lost, stolen or damaged will be replaced and an administration fee will be charged, unless a police crime reference number is supplied. Replacement cards are usually reissued and posted within seven days. To keep your card in good working condition it needs to be kept dry, in a flat position in a separate wallet. If your card has been bent the antenna inside it may become detached from the embedded microchip. This would mean that it would not work on the ticket machines on the buses or on any other scanning devices. Deep scratches, friction or excessive pressure can also cause damage to the chip or antenna.
Smartcities will pass information to authorities in the interests of the detection of fraud and other illegal purposes. This will be done in accordance with the Data Protection Act 1998.
When a cardholder changes their name, a new card will be created after fulfilling authentication needs and there will be no charge.
Smartcities must be notified immediately of any change of address or circumstance.
It is the responsibility of the cardholder to provide Smartcities with correct information.
Smartcities reserve the right to withdraw or amend the Smartcities card with reasonable notice/or no notice.
Smartcities will not be liable for any mistakes and/or omissions made by the cardholder at any time.
Periodically we will contact you to ensure that the information we hold is up to date.
The Smartcities card remains the property of Southampton City Council and must be returned upon request.
Smartcities accepts no responsibility for the loss or damage to original documents submitted for use in the application process.
Data collected is in accordance with the Data Protection Act 1998. For further information write to the following address: Information Compliance Officer, Southampton City Council, Civic Centre, Southampton. SO14 7LY, or view the city council’s data protection notification online. The information you provide will be used for the purposes of issuing and maintaining your Smartcities card. Your information will be shared with NHS Organ Donor only if you selected that option on your application form and no other third parties unless we are required to do so under legal duty.
Applicants must live within the Southampton City Council boundary and be aged 3 years or over.
The Smartcities card must be produced with a valid Get Active subscription to obtain a reduced rate, otherwise the full charges must be paid.
Get Active subscribers may not book in advance for reduced rate sessions at the participating leisure venues.
To obtain Get Active rates for individual court hire for badminton and team activities all players must be in possession of a Get Active subscription.
The Get Active subscription is valid at off peak times only. At all other times the standard rate will be applicable. Get Active does not exist for all services e.g. club/group bookings and team sports are excluded.
Applicants receiving a Get Active subscription must notify the Smartcities bureau immediately if their circumstances, or those of their dependants change, or if they cease to qualify for any other reason.
If applying for a Get Active subscription you will need to renew every 12 months, and all relevant documentation must be shown at time of renewal. The subscription will be renewed on your existing Smartcities card.
Southampton City Council reserves the right to amend or withdraw all or part of the benefits at any time.
Use of fitness suites is subject to an induction for your benefit and safety reasons.
The concessionary bus pass can only be used by the cardholder, as per the concessionary scheme administered by Southampton City Council. The cardholder may be accompanied by a companion in accordance with the conditions of the scheme. For full terms and conditions see www.smartcities.co.uk.
Fraudulent use of this pass may result in its withdrawal and may lead to prosecution.
Passengers using this pass will be carried as per the conditions of carriage of the bus company on which they are travelling.
The concessionary bus pass is only valid for off-peak travel except in the case of Blind persons, as described below. National off-peak is defined as between 9.30am - 11.00pm Monday to Friday, and at any time at weekends and bank holidays. Local off-peak travel is defined as between 9.00am - 11.59pm and any time at weekends and bank holidays. Local off-peak times may be subject to change.
Blind persons are permitted to travel free at any time; however, when travelling before 9.30 Mondays to Fridays they can only travel free on a bus service which starts in Southampton on a direct route, on production of their concessionary bus pass featuring a green triangle.
A local Smartcities (non-English National Concessionary) bus pass is only for use within the Southampton City Council boundary.
Concessionary bus cardholders must notify the Smartcities bureau immediately if their circumstances change, or if they cease to qualify for any other reason.
Applicants for the concessionary bus pass must be over 5 years of age, as under 5’s travel free.
Southampton City Council
